Customer Service Advisor

Jiffy Lube - Allied Automotive Group (GA)•Augusta-Richmond County, GA

84d

About The Position

Customer Service Advisors are the first point of contact for Jiffy Lube guests and play a key role in providing an exceptional experience while supporting service recommendations and sales. This fast-paced, customer-facing position involves building trust, educating guests about vehicle maintenance, and helping make each visit efficient, transparent, and professional. The role is offered as full-time or part-time, non-exempt employment.

Requirements

Strong communication and interpersonal skills.
Comfort recommending services and participating in sales conversations.
Ability to multitask in a fast-paced environment.
Basic computer and point-of-sale system skills.
Team-oriented mindset and positive attitude.
Ability to work flexible schedules, including weekends as needed.
Ability to stand for extended periods.
Ability to occasionally drive customer vehicles.
Ability to lift up to 25 pounds as needed.

Nice To Haves

Previous customer service, retail, or sales experience.

Responsibilities

Greet guests in a friendly, professional manner and create a positive first impression.
Listen to customer concerns and recommend appropriate maintenance services.
Clearly explain services, pricing, and timelines.
Educate customers about preventative maintenance and service needs to build trust.
Identify opportunities to upsell services and contribute to store sales goals.
Create service orders accurately and process transactions.
Communicate with technicians to support smooth service execution.
Resolve customer concerns promptly and professionally to promote satisfaction and retention.
Maintain knowledge of services, promotions, and pricing.