Customer Service Advisor

Valvoline Inc•North Canton, OH

27d•Onsite

About The Position

As a Customer Service Advisor at Valvoline Instant Oil Change (VIOC), you are often the first and last face customers see. You create lasting impressions and build customer loyalty by using product knowledge and services to present oil change options and additional services. The company provides training to help you communicate successfully with guests and develop expertise in its products, services, and operations. The position is located at 1165 N Main, North Canton, OH 44720.

Requirements

Comfort suggesting additional services based on inspections and/or manufacturer and Valvoline recommendations.
Effective interpersonal and oral communication skills.
Ability to interact with people face-to-face.
Eagerness to learn and grow.
Ability to occasionally lift up to 50 pounds.
Full mobility and ability to work with hands above the head.
Ability to stand for extended periods and climb stairs.
Comfort working in a non-climate-controlled environment.
Ability to review, read, and understand written and digital training materials, safety procedures, labels, and operational instructions.
Fluency in reading, writing, and speaking English.

Responsibilities

Create positive customer impressions and build customer loyalty.
Use product and service knowledge to present oil change options and additional services.
Suggest additional services to guests based on inspections and/or manufacturer and Valvoline recommendations.
Communicate with customers face-to-face.
Participate in training and become knowledgeable about the company's products, services, and operations.
Be willing to cross-train as a top-side technician.

Benefits

Competitive weekly pay of $17.75 per hour.
Paid on-the-job training; previous automotive experience is not required.
Flexible work schedule with no late evenings or holidays.
Paid time off (PTO) and holiday pay.
Company-provided uniforms and tools.
Tuition and certification assistance and access to a free online university.
Medical and prescription drug coverage with Health Savings Account contributions.
Dental and vision plans.
401(k) retirement savings plan with a 100% match up to 5%.
Promotion from within.
Back-up child and elder care.
50% discount on VIOC automotive services.