Automotive Customer Service Advisor - 1553

Jiffy Lube • Cary, NC

15h

About The Position

The Customer Service Advisor supports customers throughout their visit by building trust, guiding service decisions, and performing basic automotive maintenance as a trained Lube Technician. The role combines face-to-face customer service and sales with preventative maintenance in a fast-paced, team-oriented environment. Automotive experience is not required; customer service or sales experience is preferred.

Requirements

• Valid U.S. driver’s license and authorization to work in the U.S.; sponsorship is not available.
• Ability to stand for long periods; lift 50+ lbs.; bend, reach, crawl, and climb stairs.
• Comfort working in enclosed or semi-outdoor environments.
• Proven face-to-face customer service or sales experience.
• Excellent customer service and communication skills.
• Strong listening and reasoning abilities.
• Confidence in overcoming objections.
• Positive and energetic attitude.
• Ability to succeed in a fast-paced, team-oriented environment.
• Commitment to safety procedures.
• Willingness to train and grow.
• Ability to multitask effectively.

Nice To Haves

• Customer service or sales experience is preferred.
• A valid driver’s license is strongly preferred but not required.

Responsibilities

• Greet customers, review their service needs, and escort them from their vehicles.
• Explain promotions and available services.
• Provide unbiased recommendations based on manufacturer guidelines and technician findings.
• Communicate updates throughout the service process.
• Perform preventative maintenance, including oil changes, fluid top-offs, inspections, and replacement of basic components.
• Ensure quality work, review completed services with customers, and encourage return visits.
• Perform other duties as assigned.

Benefits

• Employer/employee-funded medical, vision, and dental plans, prescription coverage, and telemedicine.
• Employer-funded basic life and AD&D insurance.
• Bonus structure for JLU training completion.
• Employee discounts on parts and services.
• Optional life, accident, disability, and critical illness plans.
• Flexible spending account (FSA) and Dependent Care FSA.
• Employee assistance programs, will preparation, and travel assistance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed