Customer Service Advisor

Valvoline Inc•Speedway, IN

15d•Onsite

About The Position

As a Customer Service Advisor, you are often the first and last face customers see. You create lasting impressions and build customer loyalty by using product knowledge and services to present oil change options and additional services. Valvoline Instant Oil Change provides training to help you communicate successfully with guests and build expertise in its products, services, and company knowledge. No previous automotive experience is required. The position is located at 2545 Founders Square Dr, Speedway, IN 46224. The role may be cross-trained as a top-side technician and involves working in a non-climate-controlled environment. Valvoline promotes career advancement through training and internal promotion.

Requirements

Comfort suggesting additional services based on inspections and/or manufacturer and Valvoline recommendations.
Effective interpersonal and oral communication skills.
Comfort interacting with people face-to-face.
Eagerness to learn and grow.
Ability to occasionally lift up to 50 pounds.
Full mobility and ability to work with hands above the head.
Ability to stand for extended periods and climb stairs.
Comfort working in a non-climate-controlled environment.
Ability to review, read, and understand written and digital training materials, safety procedures, labels, and operational instructions.
Fluency in reading, writing, and speaking English.

Responsibilities

Create positive customer impressions and build customer loyalty.
Use product and service knowledge to present oil change options and additional services.
Communicate effectively with guests face-to-face.
Be willing to cross-train as a top-side technician.

Benefits

Competitive weekly pay of $17.25 per hour.
Paid on-the-job training.
Flexible work schedule with no late evenings or holidays.
Paid time off (PTO) and holiday pay.
Company-provided uniforms and tools.
Tuition and certification assistance and access to a free online university.
Medical and prescription drug coverage with Health Savings Account contributions.
Dental and vision plans.
401(k) retirement savings plan with 100% matching up to 5%.
Promotion from within.
Back-up child and elder care.
50% discount on Valvoline Instant Oil Change automotive services.