Customer Service Advisor - Dallas
About The Position
The Customer Service Advisor at Piedmont Lube Centers, LLC helps deliver exceptional customer service and support smooth daily store operations. The role involves greeting customers, recommending maintenance services based on vehicle needs, processing transactions accurately, and assisting the service team in providing a fast, friendly, and professional experience. The successful candidate communicates effectively, works well in a fast-paced environment, and maintains company standards. The position also includes performing courtesy vehicle inspections, assisting technicians with preventive maintenance as needed, guiding vehicles into service bays, and helping keep the workplace clean, organized, and safe. Weekend availability is required. The employer participates in E-Verify.
Requirements
- Positive attitude and willingness to learn.
- Strong customer service and communication skills.
- Friendly, dependable, and team-oriented.
- Comfort working in shop environments and outdoor conditions.
- Ability to stand, bend, and lift up to 50 pounds.
- Weekend availability required.
- Reliable transportation.
Nice To Haves
- Sales or customer service experience preferred.
- Valid driver's license preferred.
Responsibilities
- Greet customers promptly and provide a friendly, professional experience.
- Recommend maintenance services based on vehicle inspections and manufacturer recommendations.
- Answer customer questions and explain services clearly and confidently.
- Enter vehicle information accurately and process transactions using the POS system.
- Perform courtesy vehicle inspections, including checking fluids, filters, tires, belts, hoses, and wiper blades.
- Assist technicians with preventive maintenance services as needed.
- Guide vehicles safely into service bays.
- Maintain a clean, organized, and safe work environment.
- Support opening and closing procedures as assigned.
- Follow company policies, safety procedures, and operating standards.
- Work as part of a team to keep service flowing efficiently throughout the day.
Benefits
- Competitive pay with bonus opportunities.
- Medical, dental, and vision insurance options.
- Company-paid life insurance.
- 401(k) with company match.
- Paid time off and holidays.
- Company-provided uniforms.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
