Customer Service Advisor

Prevail Recruiting • Kansas City, MO

77d • Onsite

About The Position

We’re partnering with a leading national retailer in the music industry that is expanding its Kansas City customer support team and hiring multiple full-time Customer Service Representatives. This is a great opportunity for someone who enjoys helping people, communicates well, and wants to join an established organization with extensive training and opportunities to develop professionally. Previous contact center experience is not required. Strong candidates may come from customer service, retail, hospitality, restaurants, sales, or other customer-facing environments. And while an interest in music is a plus, you do not need to be a musician or gear expert to be successful.

Requirements

• Dependable, personable, and genuinely enjoy working with customers.
• Experience in customer service, retail, hospitality, restaurants, sales, or another customer-facing environment
• Strong verbal and written communication skills
• Confidence communicating with customers over the phone
• A customer-first approach and ability to build rapport quickly
• Ability to navigate challenging customer situations professionally
• Reliability and a strong work ethic
• Comfort learning new technology, systems, and processes
• Ability to work effectively in a fast-paced environment
• An interest in music and musical products
• Candidates should be comfortable with the required schedule before applying.

Nice To Haves

• Previous contact center experience is not required.
• An interest in music is a plus, you do not need to be a musician or gear expert to be successful.
• Experience in a contact center, music retail, audio production, music technology, or sales environment is helpful, but not required.

Responsibilities

• Support customers through phone, email, and chat
• Listen to customer needs, answer questions, and resolve concerns
• Take ownership of customer issues and work toward effective first-contact resolutions
• Help customers navigate products, orders, musical instruments, gear, and accessories
• Recommend additional products when they genuinely fit a customer's needs
• Process customer transactions accurately and efficiently
• Maintain accurate notes and customer information within systems such as Salesforce
• Learn about products, promotions, and industry trends through ongoing training
• Collaborate with teammates to continually improve the customer experience

Benefits

• Extensive training designed to help you succeed.
• Initial training includes approximately 6–8 weeks of development covering products, systems and processes, customer interactions, and role-specific expectations.
• Full-time Direct-hire opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed