Automotive Customer Service Advisor - 2111

Jiffy Lube • Athens, GA

4d

About The Position

Premium Velocity Auto PVA / Jiffy Lube is seeking a dependable, growth-minded Customer Service Advisor with strong communication and customer service skills. The role supports customers throughout their visit by building trust, helping them understand service decisions, and performing basic automotive maintenance as a trained Lube Technician. Customer service or sales experience is preferred; automotive experience is not required. A valid driver’s license is strongly preferred in the introduction, though the requirements section lists a valid U.S. driver’s license as required.

Requirements

• Valid U.S. driver’s license.
• Authorization to work in the U.S.; sponsorship is not available.
• Ability to stand for long periods; lift 50+ lbs.; bend, reach, crawl, and climb stairs.
• Comfort working in enclosed or semi-outdoor environments.
• Proven face-to-face customer service or sales experience.
• Excellent customer service and communication skills.
• Strong listening and reasoning abilities.
• Confidence in overcoming objections.
• Positive and energetic attitude.
• Ability to succeed in a fast-paced, team-oriented environment.
• Commitment to safety procedures.
• Willingness to train and grow.
• Ability to multitask effectively.

Nice To Haves

• Automotive experience is not required.
• A valid driver’s license is strongly preferred in the introduction, though it is listed as a requirement later in the posting.

Responsibilities

• Greet customers, review their service needs, and escort them from their vehicles.
• Explain promotions and available services.
• Provide unbiased recommendations based on manufacturer guidelines and technician findings.
• Communicate updates throughout the service process.
• Perform preventative maintenance, including oil changes, fluid top-offs, inspections, and replacements of basic components.
• Ensure quality work, review completed services with customers, and encourage return visits.
• Perform other duties as assigned.

Benefits

• Employer/employee-funded medical, vision, and dental plans, prescription coverage, and telemedicine.
• Employer-funded basic life and AD&D coverage.
• Bonus structure for JLU training completion.
• Employee discounts on parts and services.
• Optional life, accident, disability, and critical illness plans.
• Flexible Spending Account (FSA) and Dependent Care FSA.
• Employee assistance programs, will preparation, and travel assistance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed