Customer Service Advisor
About The Position
The Customer Service Advisor (CSA) creates a welcoming, professional, and positive experience for every guest. The CSA is a key point of contact throughout the guest’s visit, listening to their needs, explaining recommended products and services, answering questions, and providing updates throughout the service process. A comprehensive training program develops the automotive knowledge and skills required to become certified in the services provided. CSAs also work with the service team to help ensure vehicles are serviced safely, efficiently, and according to manufacturer recommendations. The role offers opportunities to develop customer service, sales, and automotive skills and to grow into advanced service, leadership, management, and other business areas.
Requirements
- At least 3 months of customer-facing experience, such as retail, food service, hospitality, sales, or a similar environment.
- Must be at least 18 years of age and legally authorized to work in the U.S. without requiring company sponsorship now or in the future.
- Strong customer service and communication skills.
- Ability to listen carefully, understand guest needs, and explain products and services clearly.
- Positive, energetic attitude and willingness to engage with guests.
- Strong work ethic and dependable, team-oriented approach.
- Ability to follow procedures, identify problems, and make sound decisions.
- Willingness to learn and participate in ongoing training and certification programs.
- Ability to work effectively in a fast-paced environment while managing multiple responsibilities.
- Ability to read and interpret safety rules, operating instructions, procedure manuals, and other workplace documents.
- Physical ability to stand for extended periods on hard surfaces, bend, squat, stoop, reach, and perform other manual tasks.
- Ability to lift up to 50 pounds.
- Willingness to work in varying temperatures, loud environments, and around vehicle exhaust fumes.
- Availability to work a flexible schedule, including weekends and some holidays.
- Commitment to following safety protocols, company policies, and procedures.
- Ability to work effectively in a team environment and contribute to a positive workplace culture.
Nice To Haves
- Previous automotive experience is preferred but not required.
- A valid driver's license is preferred.
Responsibilities
- Greet each guest warmly and listen carefully to understand their service requests.
- Present oil options and additional products and services using a mobile tablet and manufacturer recommendations.
- Educate guests about recommended maintenance and available products and services, providing personalized recommendations based on manufacturer guidelines and information identified during service.
- Communicate with guests throughout service, provide updates, answer questions, address concerns, and build trust through clear, professional, honest communication.
- Review completed services with guests and confirm their satisfaction before they leave.
- Assist the service team with oil changes and preventative maintenance as needed.
- Perform trained and certified preventative maintenance services, including oil and filter changes, fluid checks and top-offs, and inspections of lights, wiper blades, tires, and brakes.
- Check and communicate oil levels, part numbers, service recommendations, and other vehicle information with the team.
- Maintain a clean, organized, and safe work environment and follow safety policies, procedures, and company standards.
- Work collaboratively to provide efficient, high-quality service.
- Complete required training and certifications within established timeframes.
- Work toward daily sales and service goals by educating guests, building trust, and creating guests for life.
- Perform other duties as assigned by management.
Benefits
- Competitive base pay
- Biweekly bonus incentives upon certification
- Employee referral bonuses
- Fleet referral bonuses
- Career advancement opportunities
- Medical, dental, and vision insurance benefits and a 401K plan with company match for full-time employees
- PerkSpot platform with access to discounts on travel, electronics, concerts, and other items
- PTO starts after 180 days
- Spot bonuses through an internal rewards program
- Uniforms provided and professionally laundered
- Tools provided
- DailyPay
- Hands-on training, certifications, cross-training, and career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
