Customer Service Advisor

Valvoline Inc•Mechanicsville, IA

20d•Onsite

About The Position

As a Customer Service Advisor, you are often the first and last face customers see. You create lasting impressions and build customer loyalty by using product knowledge and services to present oil change options and additional services. Valvoline provides training to help you communicate successfully with guests and become knowledgeable about its products, services, and company. The role is located at 9186 Chamberlayne Rd, Mechanicsville, VA 23116.

Requirements

Comfortable suggesting additional services based on inspections and/or manufacturer and Valvoline recommendations.
Effective interpersonal and oral communication skills.
Comfortable interacting with people face-to-face.
Eager to learn and grow.
Able to occasionally lift up to 50 pounds.
Able to work with full mobility and hands above the head.
Able to stand for extended periods and climb stairs.
Comfortable working in a non-climate-controlled environment.
Able to review, read, and understand written and digital training materials, safety procedures, labels, and operational instructions.
Fluent in reading, writing, and speaking English.

Responsibilities

Present oil change options and additional services to guests using product and service knowledge.
Communicate with guests and create a positive customer experience.
Learn about the company’s products, services, and operations through training.
Be willing to cross-train as a top-side technician.

Benefits

Competitive weekly pay of $18.25 per hour.
Paid on-the-job training; previous automotive experience is not required.
Flexible work schedule with no late evenings or holidays.
Paid time off and holiday pay.
Company-provided uniforms and tools.
Tuition and certification assistance and access to a free online university.
Medical and prescription drug coverage with Health Savings Account contributions.
Dental and vision plans.
401(k) retirement savings plan with 100% match up to 5%.
Promotion from within.
Back-up child and elder care.
50% discount on Valvoline Instant Oil Change automotive services.