Customer Service/Accounts Receivable Specialist

A-Verdi Cos•Savannah, NY

2d•Onsite

About The Position

As a member of our Accounting team, you will be communicating with customers regarding their invoices, charges, payments, and credits. The position requires the ability to work in a fast-paced, dynamic, and demanding environment. You will be responsible for accomplishing a variety and also a set number of tasks, along with phone calls on a weekly basis. We understand and recognize that our company, products, and industry are unique; part of your training process will be learning the specific ins and outs of your role within our company.

Requirements

Be a fast thinker
Be customer service driven
Be a self-starter with good organizational skills
Be able to handle multiple responsibilities
Have the ability to problem-solve and find resolutions to work for the company along with the customer
Have the ability to work under pressure and in a fast-paced environment
Have strong communication and listening skills
Have excellent computer skills
Have a strong sense of humor
Have the ability to multitask
Have attention to detail
Have the ability, will, and want to come to work daily on time
Willing to learn and train positions within the department
Adaptable to change
Ability to learn new computer programs
Ability to deal with meeting deadlines and hit performance requirements
Computer Experience
Microsoft and/or Google Suites

Nice To Haves

Knowledge of how to use CRM
Knowledge of Accounts Receivable or Payable

Responsibilities

Provide a professional interface when communicating with customers and staff appropriately/professionally via email, phone call, text, etc.
Provide exceptional service to our customers, over the phone as well as walk-ins
Communicate with customers about any past-due balances, credits, charges, and payments
Receive payments from customers over the phone or walk-ins when needed
Maintain records of transactions and activities related to your specific department/job
Enter communication with customers into our CRM program.