Customer Relations & Accounts Receivable Specialist

AWP Safety • North Canton, OH

23h • $26 - $29

About The Position

As the Customer Relations & Accounts Receivable Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will work directly with Customer Relations team to reduce delinquent accounts, coordinate payment resolution, and administer communications regarding collection issues, and ensure timely and accurate daily cash applications. The Customer Relations & Accounts Receivable Account Specialist is responsible for collaboration across all levels to achieve departmental and organizational goals.

Requirements

• High school diploma or GED required
• Strong customer service skills
• Basic knowledge of accounting principles and terminology; strong math skills
• Excellent verbal and written communication
• Intense focus on accuracy and attention to detail; organized
• Problem-solving skills
• Critical thinking skills
• Outgoing & assertive personality – not afraid to approach individuals
• Proficiency with Microsoft Office Suite Products (Excel, Word)

Nice To Haves

• 1-3 years experience in the following fields preferred: cash application, banking and accounting.
• Experience with Microsoft D365, Microsoft Great Plains, Salesforce, Prelude, American Contractor, Sage 300 or QuickBooks software preferred

Responsibilities

• Apply daily cash timely and accurately
• Review customer receivables and coordinate payment resolution
• Communicate with internal and/or external customers and various units regarding collection issues
• Collaborate within the Customer Relations team to complete tasks in a timely manner
• Reduce the delinquency for assigned accounts to achieve organizational goals
• Facilitate invoice dispute resolution discussions with the customer, the Field, and the local Customer Relations team
• Enlist the efforts of management when necessary to accelerate the collection process
• Follow work process to communicate and collaborate with employees at all levels
• Establish and maintain effective and cooperative working relationships with customers
• Perform training as requested
• Perform other duties and/or special projects as assigned

Benefits

• Benefits-eligible 1st of the month following hire
• 3 medical plan options
• 2 dental plan options
• Legal and Identity Shield
• Accident insurance
• Critical Illness insurance
• Company paid 50k in basic life insurance
• Company paid LTD
• Health Savings Accounts Available
• Flex Spending Accounts Available
• 401(k)
• Paid Time Off
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED