Customer Sales & Service Representative

FCX Performance•Massena, NY

About The Position

The Customer Sales & Service Representative assists customers with questions and problems related to industrial products, parts, and solutions. The role supports customers by phone and in person at the facility, clarifying their needs, researching options, and recommending parts after training. Representatives build ongoing business relationships through repeated contact and consultation, and help customers quickly find solutions, including during equipment breakdowns. The position may also use mechanical aptitude to help resolve customer problems or process issues. It is a potential starting point for growth into sales or management.

Requirements

High school diploma or equivalent.
Valid driver's license and clean driving record (MVR).
Excellent telephone and written communication skills, including English grammar.
Ability and desire to learn new systems and processes quickly.
Basic knowledge of Microsoft Office, specifically Outlook and Excel, and comfort using Google search.
Strong prioritization and multitasking skills, a sense of urgency, attention to detail, and accuracy.
Ability to establish rapport and build solid relationships with a wide variety of customers.
Ability to lift up to 50 lbs.

Nice To Haves

Six months of customer service experience preferred.
SAP or ERP experience preferred but not required.
Some knowledge of industrial distribution products and hydraulics preferred but not required.
Mechanical aptitude.

Responsibilities

Assist customers by phone and in person at the facility.
Clarify customer needs, research solutions, and recommend parts after gaining product knowledge.
Work toward or exceed monthly sales goals while increasing customer satisfaction.
Process quotes, take orders, and provide post-order service.
Build business relationships with customers through ongoing contact and consultation.
Use mechanical aptitude on occasion to help solve customer problems or troublesome processes.