Customer Sales & Service Representative

1100 Applied Industrial Technologies, Inc.•Wyoming, MI

About The Position

The Customer Sales & Service Representative assists customers with questions and problems, building ongoing business relationships through repeated contact and consultation. The role supports a service and parts center, where the ability to quickly identify and provide appropriate parts or solutions helps win and retain customers, including when equipment breakdowns create costly delays. The representative may also use mechanical aptitude to help solve customer problems or process issues. Industrial distribution knowledge is not required initially; training is provided. This role is presented as a starting point for growth into sales or management, with training, development, and career advancement opportunities. The representative assists customers by phone and in person, clarifies needs, researches solutions, recommends parts as they gain experience, works toward monthly sales goals while increasing customer satisfaction, processes quotes and orders, and provides post-order service. Applied Industrial Technologies is a global industrial distribution company founded in 1923. It distributes industrial products and provides technical solutions to MRO and OEM customers across industrial markets.

Requirements

Six months of customer service experience is preferred.
Excellent telephone and written communication skills, including English grammar.
Ability and desire to learn new systems and processes quickly.
Enjoyment of working with computers, basic knowledge of Microsoft Office—specifically Outlook and Excel—and comfort using Google search.
High school diploma or equivalent.
Valid driver’s license and clean motor vehicle record.
Strong prioritization and multitasking skills, a sense of urgency, and attention to detail and accuracy.
Ability to establish rapport and build relationships with a wide variety of customers.
Ability to lift up to 50 pounds.
Self-motivation and drive to exceed expectations.

Nice To Haves

SAP or ERP experience.
Some knowledge of industrial distribution products and hydraulics.
Six months of customer service experience.

Responsibilities

Assist customers by phone and in person at the facility.
Clarify customers’ needs, research solutions, and recommend parts after gaining familiarity with the role.
Meet or exceed monthly sales goals while increasing customer satisfaction.
Process quotes and customer orders.
Provide post-order service.
Build ongoing business relationships with customers through repeated contact and consultation.
Use mechanical aptitude, when appropriate, to help solve customer problems or troublesome processes.