Customer Sales & Service Representative
About The Position
The Customer Sales & Service Representative provides customers with expert assistance by phone and in person, answering questions and helping resolve problems. The role involves building ongoing business relationships through repeated contact and consultation, researching customer needs, and recommending appropriate parts or solutions after training. Representatives may use mechanical aptitude to help solve customer problems or troublesome processes, particularly when equipment breakdowns create urgent needs. The position also supports sales and customer satisfaction goals by processing quotes, taking orders, and providing post-order service. It offers a starting point for career growth toward sales or management.
Requirements
- Six months of customer service experience preferred.
- Excellent telephone and written communication skills, including English grammar.
- Ability and desire to learn new systems and processes quickly.
- Comfort working with computers, basic knowledge of Microsoft Office—specifically Outlook and Excel—and comfort using Google search.
- High school diploma or equivalent.
- Valid driver's license and clean driving record (MVR).
- Strong prioritization and multitasking skills, a sense of urgency, attention to detail, and accuracy.
- Ability to establish rapport and build relationships with a wide variety of customers.
- Ability to lift up to 50 lbs.
- Self-motivation and a desire to exceed expectations.
Nice To Haves
- SAP or ERP experience.
- Knowledge of industrial distribution products and hydraulics.
Responsibilities
- Assist customers by phone and in person at the facility.
- Clarify customer needs, conduct research, and recommend parts after training.
- Work toward meeting or exceeding monthly sales goals while increasing customer satisfaction.
- Process quotes, take orders, and provide post-order service.
- Build ongoing business relationships through repeated contact and consultation.
- Use mechanical aptitude, when appropriate, to help solve customer problems or troublesome processes.
Benefits
- Base salary and bonus opportunities.
- Health coverage.
- Vision coverage.
- Dental coverage.
- 401(k) with company match.
- Paid vacation.
- Paid sick time.
- Company holidays.
- Tuition reimbursement.
- Personalized training and development program.
- Career development and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
