Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)

SiteOne Landscape Supply • Lakeland, FL

4d

About The Position

SiteOne Landscape Supply is a national distributor of landscaping products serving green industry professionals across the United States and Canada. The Customer Sales & Service Representative delivers an outstanding customer experience while assisting commercial and residential consumers in the green industry. The role involves serving customers in person, by phone, and through online ordering; preparing orders; supporting sales growth; and assisting with inventory and store operations. The representative partners with branch leadership to adopt technologies and ways of working that support business performance, while maintaining a safe working environment. Conversational English/Spanish proficiency is preferred.

Requirements

• Excellent customer service skills.
• Ability to learn and adopt new technologies and ways of working.
• Ability to think quickly and make sound decisions.
• Must be able to lift a minimum of 50 pounds.

Nice To Haves

• At least 1 year of experience in a retail or wholesale setting.
• Conversational proficiency in English and Spanish.
• Green industry experience or knowledge of landscape, nursery, or irrigation products.
• Inventory management experience.
• High school diploma or equivalent.

Responsibilities

• Provide exceptional customer service to all SiteOne customers.
• Cultivate and manage strong customer relationships.
• Assist customers with questions and needs in person, by phone, or through online ordering.
• Pull and prepare inventory orders for customer pickup or delivery.
• Identify and pursue opportunities to grow sales with current and potential customers.
• Partner with branch leadership to understand and implement new technologies and ways of working.
• Assist with merchandising products, managing inventory, and other store tasks while maintaining a safe working environment.

Benefits

• Competitive compensation.
• Medical, dental, and vision plans for benefit-eligible associates.
• Paid time off and paid holidays.
• DailyPay availability.
• 401(k) with company match.
• Tuition reimbursement.
• Associate referral program.
• Company apparel and work boot vouchers.
• Opportunity for advancement.
• Paid training and business certifications.
• Free counseling services and Employee Assistance Program.
• Life insurance and short- and long-term disability insurance.
• Product discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED