Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)
About The Position
SiteOne Landscape Supply is seeking a knowledgeable, energetic Customer Sales & Service Representative to deliver an outstanding customer experience to commercial and residential consumers in the green industry. The role serves customers in person, by phone, and through online ordering, while helping them find products and meet their needs. Bilingual English/Spanish conversational proficiency is preferred. The representative also prepares orders for pickup or delivery, supports sales growth and customer relationships, and assists with merchandising, inventory management, and other branch tasks. The role requires maintaining a safe work environment and partnering with branch leadership to adopt technologies and ways of working that support business performance.
Requirements
- Excellent customer service skills.
- Ability to think quickly and make sound decisions.
- Willingness to learn and adopt new technologies and ways of working.
- Ability to lift a minimum of 50 pounds.
Nice To Haves
- Minimum of 1 year of experience in a retail or wholesale setting.
- Conversational bilingual proficiency in English and Spanish.
- Green industry experience or knowledge of landscape, nursery, or irrigation products.
- Inventory management experience.
- High school diploma or equivalent.
Responsibilities
- Demonstrate exceptional customer service to all SiteOne customers.
- Cultivate and manage strong customer relationships.
- Assist customers with questions and needs in person, by phone, or through online ordering.
- Pull and prepare inventory orders for customer pickup or delivery.
- Identify and capitalize on opportunities to grow sales with current and potential customers.
- Partner with branch leadership to understand and implement new technologies and ways of working that positively impact business performance.
- Assist with merchandising products, managing inventory, and completing other store tasks while maintaining a safe working environment.
Benefits
- Competitive compensation.
- Medical, dental, and vision plans for benefit-eligible associates.
- Paid time off and paid holidays.
- DailyPay availability.
- 401(k) with company match.
- Tuition reimbursement.
- Associate referral program.
- Company apparel and work boot vouchers.
- Opportunity for advancement.
- Paid training and business certifications.
- Free counseling services and Employee Assistance Program.
- Life insurance and short- and long-term disability insurance.
- Product discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
