Customer Retention Specialist (Work from Home)

The job overview for the Customer Retention Specialist position at Varsity Tutors is as follows: Customer Retention Specialists are responsible for assessing the needs of clients, managing accounts, and driving customer engagement to increase retention. This full-time, remote position focuses on retaining existing customers and requires close collaboration with the sales and training teams. The role requires strong problem-solving skills, high empathy, and the ability to adapt quickly in a fast-paced environment. Excellent communication skills, both verbal and written, are essential.

• Assessing the needs of clients and managing their accounts to drive customer engagement
• Increasing customer retention through efficient and empathetic issue resolution
• Working closely with sales and training teams to ensure a positive experience for clients
• Fluent in English
• Account management, client relations, or client service experience is a plus
• Education, teaching, or tutoring experience is preferred, but not required
• High empathy and emotional intelligence, with the ability to understand families' educational needs and make product/service recommendations
• Strong problem-solving skills and ability to adapt quickly in a fast-paced environment
• Conflict management skills and the ability to use high-level judgment when managing customer defects
• Ability to remain calm and professional in stressful situations
• Excellent verbal and written communication skills
• Ability to work independently and multitask
• Network requirements: High-speed Internet access (50 Mbps download, 10 Mbps upload) via wired ethernet connection; no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet

• Fluent in English
• Account management, client relations, or client service experience is a plus
• Education, teaching, or tutoring experience is preferred, but not required
• High empathy and emotional intelligence, with the ability to understand families' educational needs and make product/service recommendations
• Strong problem-solving skills and ability to adapt quickly in a fast-paced environment
• Conflict management skills and the ability to use high-level judgment when managing customer defects
• Ability to remain calm and professional in stressful situations
• Excellent verbal and written communication skills
• Ability to work independently and multitask
• Network requirements: High-speed Internet access (50 Mbps download, 10 Mbps upload) via wired ethernet connection; no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet

• Competitive Hourly Rate ($8/hr USD)
• Full-Time Position (40 hours per week)
• Fully Remote Position
• A once-in-a-lifetime opportunity to help transform how the world learns!
• A fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture