Customer Retention Specialist (Work from Home)

The job overview for the Customer Retention Specialist position at Varsity Tutors is as follows: This is a full-time, remote role based in Argentina. The Customer Retention Specialist will be responsible for assessing client needs, managing accounts, and resolving issues in an efficient and empathetic manner to drive customer engagement and increase retention. They will work closely with the sales and training teams to ensure a positive experience for clients. Fluency in English, strong problem-solving skills, and the ability to work independently are required for this position.

• Assessing the needs of clients
• Managing accounts to drive customer engagement
• Increasing retention through efficient and empathetic issue resolution
• Working closely with sales and training teams
• Ensuring a positive experience for clients
• Fluent in English
• Account management, client relations, or client service experience is a plus
• Education, teaching, or tutoring experience is preferred, but not required
• High empathy and emotional intelligence
• Strong problem-solving skills
• Ability to adapt quickly in a fast-paced environment
• Conflict management skills
• Ability to remain calm and professional in stressful situations
• Excellent verbal and written communication skills
• Ability to work independently and multitask
• High-speed internet access via wired ethernet connection

• Fluent in English
• Account management, client relations, or client service experience is a plus
• Education, teaching, or tutoring experience is preferred, but not required
• High empathy and emotional intelligence, with the ability to understand families' educational needs and make product/service recommendations
• Strong problem-solving skills and ability to adapt quickly in a fast-paced environment
• Conflict management skills and the ability to use high-level judgment when managing customer defects
• Ability to remain calm and professional in stressful situations
• Excellent verbal and written communication skills
• Ability to work independently and multitask
• Network requirements: High-speed Internet access (50 Mbps download, 10 Mbps upload) via wired ethernet connection; no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet

• Competitive Hourly Rate ($8.50/hr USD)
• Full-Time Position (40 hours per week)
• Fully Remote Position
• A once-in-a-lifetime opportunity to help transform how the world learns!
• A fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture