Customer Retention Intern - 2027 Summer Internship

Globe Life • McKinney, TX

9d • Onsite

About The Position

Globe Life is seeking a Customer Retention Intern for its 2027 summer internship program. The intern will support the Customer Retention team with a telephony migration and implementation of a new outbound dialer system. This project-focused role involves data analysis, cross-functional coordination, and training readiness activities to help ensure a successful implementation. The position is on-site in McKinney, Texas.

The 10-week internship runs from June 7 through August 13, 2027. The program includes hands-on departmental projects, a DiSC workshop, a luncheon with Globe Life’s co-CEOs, networking events, a volunteer event, a Texas Rangers game-day experience, access to the on-site gym, and complimentary professional headshots.

Requirements

• Currently pursuing a bachelor's degree in Data Analytics or a related field.
• Strong analytical skills, including the ability to interpret data and identify actionable insights.
• Proficiency in Excel or spreadsheet tools.
• Excellent communication and organizational skills, with comfort working cross-functionally.
• Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
• No prior professional experience is required.

Nice To Haves

• Familiarity with call center systems, CRM platforms, or dialer systems.
• Relevant coursework or project experience.

Responsibilities

• Assist in planning and tracking telephony migration tasks and timelines.
• Identify and document system requirements, gaps, and risks during the migration.
• Support configuration, testing, and rollout of the outbound dialer system.
• Assist in troubleshooting issues found during pre-launch testing.
• Analyze call, retention, and performance data before and during implementation to identify trends and anomalies.
• Build reports and dashboards to track project metrics.
• Coordinate with the Training team to support training materials and agent readiness for go-live.
• Identify training gaps based on data findings or system changes.
• Support project coordination through documentation, meeting notes, and action-item tracking.

Benefits

• Month-to-month membership to the on-site gym while employed with Globe Life.
• Complimentary professional photoshoot for professional headshots.
• Participation in a DiSC workshop, co-CEO luncheon, networking events, and a volunteer event.
• Invitation to watch a Texas Rangers game at Globe Life Field from an exclusive suite, with game-day snacks.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern