HVAC Truck-Based Customer Resource Coordinator - Data Center

Johnson Controls • Irving, TX

16h • $27 - $41 • Onsite

About The Position

Johnson Controls is hiring a full-time, on-site Customer Resource Coordinator to support its Data Center Service Team and mission-critical customers in the Dallas/Fort Worth Metroplex, Texas. The role serves as an operational hub connecting customers, technicians, service managers, and project teams. It coordinates service delivery, technician scheduling, equipment start-ups, commissioning activities, and warranty administration to support responsive, reliable service for critical HVAC and mechanical systems. Remote and hybrid work are not available.

The coordinator manages service requests and dispatch, communicates schedules and service updates, supports field-team coordination, and helps align labor and coverage. The role also tracks new equipment deployments and supports start-up, commissioning, turnover, and transition into service operations. Additional work includes warranty claim coordination, maintaining customer and service records in NxGen, and supporting parts, purchase orders, work orders, work-in-progress tracking, service exceptions, and technician time and expense reporting.

The successful candidate takes accountability for schedules, customer updates, and accurate records; partners closely with technicians, service managers, and customers to remove blockers; communicates clearly and resolves issues and exceptions; and looks for ways to improve coordination, follow-up, and documentation. The stated hourly hiring range is $26.92–$41.35, with the rate determined by factors including the applicant’s education, experience, knowledge, skills, and abilities, internal equity, and market data.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in service coordination, dispatching, scheduling, or service operations.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple priorities in a fast-paced service environment.
• Proficiency with business systems and technology tools.
• Ability to work full-time from the assigned office location in the Dallas/Fort Worth Metroplex, Texas.
• Ability to work on-site; the position is not eligible for remote or hybrid work.

Nice To Haves

• Associate degree.
• Experience in HVAC, mechanical services, building automation, or controls.
• Experience with NxGen or similar field service management systems.
• Experience supporting equipment start-ups, commissioning, or warranty administration.
• Experience supporting data center or other mission-critical environments.

Responsibilities

• Receive and manage scheduled and unscheduled service requests.
• Coordinate service delivery and dispatch technicians according to customer needs, skill requirements, and priority.
• Communicate schedules, action plans, service updates, and follow-up actions to customers.
• Support daily communication with field technicians and participate in daily debriefs.
• Attend workforce planning and scheduling meetings to support labor alignment and coverage.
• Coordinate equipment start-up, commissioning, and turnover activities for critical HVAC, controls, and mechanical systems.
• Track new equipment deployment progress and support the transition of installed equipment into service operations.
• Review, monitor, and track warranty claims through resolution.
• Validate warranty eligibility, coordinate documentation, and work with technicians, manufacturers, and customers on warranty issues.
• Maintain accurate customer and service information in NxGen.
• Support parts ordering, purchase order creation, work order management, work-in-progress tracking, and service exception reconciliation.
• Support time and expense reporting, including reviewing and correcting unassociated labor on technician timesheets.
• Stay accountable for schedules, customer updates, and accurate service records.
• Partner with technicians, service managers, and customers to remove blockers quickly.
• Surface issues early, resolve exceptions, and keep work moving through clear communication and practical problem-solving.
• Balance customer needs, field realities, and mission-critical priorities professionally and collaboratively.
• Identify opportunities to improve daily coordination, follow-up, and documentation quality.

Benefits

• Competitive pay.
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package including 401(k), medical, dental, and vision care, available from day one.
• Extensive product and on-the-job/cross-training opportunities.
• Collaborative, safety-minded team environment.
• Scheduling and management support.
• JCI employee discount programs through The Loop by Perk Spot.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED