HVAC Truck Based Service Manager

Johnson Controls•St Louis, MO

About The Position

Johnson Controls is seeking an HVAC Truck Based Service Manager to lead a truck-based service organization. The role is responsible for customer account leadership, labor and material growth, team development, and strong service execution. The manager leads service customer activity across the assigned customer base, driving profitability and productivity, supporting customer relationships and satisfaction, and ensuring employee development, retention, and safety-program compliance. The position balances service execution, staffing, customer outcomes, and financial results. It includes oversight of service business, quotations, budgeting and forecasting, accounts payable and receivable, staffing, fleet and tools inventory, employee performance, and safety. The manager coaches a diverse workforce that includes union and non-union employees and works across technicians, customer service, and leadership. Johnson Controls offers a competitive base salary and bonus program, paid vacation and other paid time off, and a benefits package that includes 401(k), medical, dental, and vision coverage available from day one. Employees also have access to product and on-the-job/cross-training opportunities, a collaborative team environment, safety support through the Zero Harm policy, scheduling and management support, and employee discounts through The Loop by Perk Spot.

Requirements

Technical school training or equivalent experience in the HVAC or building controls industry.
Three or more years of management experience in a similar service deliverable environment.
Ability to prioritize work activities, manage scheduling, and lead a diverse team.
Strong interpersonal, customer service, and negotiating skills.
Demonstrated written and verbal communication competence.
Basic financial accounting experience.
Proficiency in MS Office products and the basic Windows environment.

Nice To Haves

Diploma in Electronic or Mechanical Systems.
Five years of prior experience in the HVAC or building controls industry.
Five or more years in a service management role directing a similar service deliverable team.

Responsibilities

Lead service customer account growth and execution for the assigned customer base.
Set and monitor goals for gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.
Drive L&M growth through Technicians and Team Leads.
Lead execution of assigned service business, including warranty-related customer issues.
Review and approve L&M quotations.
Oversee budgeting, forecasting, and accounts payable and accounts receivable activities.
Maintain appropriate staffing levels for existing and new business needs.
Hire, train, transition, and develop employees, and manage day-to-day service-team performance.
Conduct formal performance reviews and address related people-management issues.
Support supervision and audits of Technicians, Customer Service Agents, and others involved in service delivery.
Procure and maintain fleet and tools inventory.
Ensure safety performance and program compliance.
Build customer relationships and support customer satisfaction.
Coach a diverse workforce of union and non-union employees using clear communication and consistent expectations.
Use audits, reviews, and operational discipline to strengthen service delivery and maintain standards.