HVAC Truck Based Service Manager

Johnson Controls•Calumet City, IL

About The Position

Johnson Controls is hiring an HVAC Truck Based Service Manager to lead a field service team and deliver strong customer account performance, profitability, productivity, customer satisfaction, employee development, and safety compliance. The role combines people leadership, financial oversight, and day-to-day service execution, working closely with branch leadership and cross-functional teams to meet commitments and grow the business. The manager leads service customer account activity, drives labor and materials growth and Planned Services Agreements, and monitors gross margin, profitability, and overall service performance. The role also supports field execution through staffing, fleet and tool inventory, delivery-system oversight, performance management, and safety program compliance. Financial responsibilities include budgeting, forecasting, and accounts payable and receivable activities. The role uses Microsoft Office and a basic Windows environment for reporting, planning, and administration.

Requirements

Technical school training or equivalent experience in the HVAC or building controls industry.
Three or more years of management experience in a similar service deliverable environment.
Ability to prioritize team work activities, manage scheduling, and lead a diverse team.
Strong interpersonal, customer service, and negotiating skills.
Competence in written and verbal communication.
Basic financial accounting experience.
Proficiency in Microsoft Office products and a basic Windows environment.

Nice To Haves

Diploma in Electronic or Mechanical Systems.
Two years of prior experience in the HVAC or building controls industry.
Five or more years in a service management role directing a similar service deliverable team.

Responsibilities

Lead service customer account activity for the team’s customer base and drive growth in Labor and Materials (L&M) and Planned Services Agreements.
Set and monitor customer account gross margin delivery, profitability, and overall service performance.
Drive L&M growth through Technicians and Team Leads while supporting strong execution of the service business.
Lead resolution of warranty-related customer issues and ensure service commitments are completed.
Review and approve L&M quotations in line with business expectations.
Develop customer relationships and satisfaction through consistent follow-up and communication.
Support employee development, retention, hiring, training, and transition of new team members.
Maintain staffing levels appropriate to current work and new business needs.
Oversee budgeting, forecasting, accounts payable, and accounts receivable activities tied to the service operation.
Procure and maintain fleet and tools inventory to support field execution.
Ensure consistent delivery systems through supervision and audits of Technicians, Customer Service Agents, and other service delivery team members.
Conduct formal performance reviews and address day-to-day performance and related team issues.
Support safety performance and ensure program compliance across the team.
Collaborate with field and office partners, remove barriers to service delivery, and use continuous improvement to strengthen margin, productivity, and customer satisfaction.
Use clear goals, regular reviews, audits, and follow-up to keep quotations, staffing, and service execution on track.