HVAC Truck Based Service Manager

Johnson Controls • Chicago, IL

10d • $95,000 - $140,000

About The Position

Johnson Controls is hiring an HVAC Truck Based Service Manager to lead a field service team and its customer accounts. The role focuses on account performance, labor and material growth, profitability, productivity, customer satisfaction, employee development, safety compliance, and consistent service execution. The manager works closely with branch leadership and cross-functional teams to meet commitments and grow the service business.

The position combines people leadership, financial discipline, and day-to-day service operations. Responsibilities include managing customer relationships and service performance; supporting and developing Technicians, Team Leads, Customer Service Agents, and other service team members; overseeing staffing, budgets, forecasts, accounts payable and receivable, fleet, and tools; and maintaining service delivery and safety standards through supervision, audits, and performance management.

The role requires technical school training or equivalent experience in HVAC or building controls, at least three years of management experience in a similar service-delivery environment, and skills in team leadership, scheduling, customer service, communication, basic financial accounting, and MS Office. Preferred qualifications include a diploma in Electronic or Mechanical Systems, prior HVAC or building-controls experience, and five or more years of relevant service-management experience.

The hiring salary range is $95,000–$140,000, with salary determined by qualifications and other stated factors. The role also offers a competitive bonus plan. A benefits package, including medical, dental, vision, and 401(k), is available from day one, along with paid vacation, holidays, and sick time. Johnson Controls emphasizes safety through its Zero Harm policy and offers product, on-the-job, and cross-training.

Requirements

• Technical school training or equivalent experience in the HVAC or building controls industry.
• Three or more years of management experience in a similar service-delivery environment.
• Ability to prioritize team work activities, manage scheduling, and lead a diverse team.
• Strong interpersonal, customer service, and negotiating skills.
• Demonstrated written and verbal communication skills.
• Basic financial accounting experience.
• Proficiency in MS Office products and a basic Windows environment.

Nice To Haves

• Diploma in Electronic or Mechanical Systems.
• Two years of prior experience in the HVAC or building controls industry.
• Five or more years in a service management role directing a similar service-delivery team.

Responsibilities

• Lead service customer account activity for the team’s customer base and drive growth in Labor and Materials (L&M) and Planned Services Agreements.
• Set and monitor customer account gross margin delivery, profitability, and overall service performance.
• Drive L&M growth through Technicians and Team Leads while supporting effective service-business execution.
• Lead resolution of warranty-related customer issues and ensure service commitments are completed.
• Review and approve L&M quotations in line with business expectations.
• Develop customer relationships and satisfaction through consistent follow-up and communication.
• Support employee development, retention, hiring, training, and transition of new team members.
• Maintain staffing levels that support current work and new business needs.
• Oversee budgeting, forecasting, accounts payable, and accounts receivable activities tied to the service operation.
• Procure and maintain fleet and tools inventory to support field execution.
• Supervise and audit Technicians, Customer Service Agents, and other service delivery team members to ensure consistent delivery systems.
• Conduct formal performance reviews and address day-to-day performance and team issues.
• Support safety performance and ensure program compliance across the team.
• Collaborate with branch leadership, field and office partners, and cross-functional teams to meet commitments and grow the business.
• Use reporting, planning, audits, follow-up, and performance management to maintain service standards and improve margin, productivity, and customer satisfaction.

Benefits

• Paid vacation, holidays, and sick time.
• Comprehensive benefits package including medical, dental, vision, and 401(k), available day one.
• Competitive bonus plan.
• Product, on-the-job, and cross-training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed