HVAC Client Resource Coordinator

Johnson Controls • Corpus Christi, TX

2d • $23 - $30 • Onsite

About The Position

Under the direct supervision of the team service manager, the HVAC Customer Resource Coordinator receives and schedules customer service requests, manages technician and mechanic schedules, and helps ensure work is completed on time and aligned with preventative maintenance and monthly forecasting goals. The role also supports the daily flow of completed jobs through billing, customer support, and administrative processes. This position is onsite.

Requirements

• High school diploma or equivalent.
• Two to five years of service industry experience managing service operations and/or service scheduling.
• Ability to work independently.
• Solid organizational skills and attention to detail.
• Strong interpersonal skills to communicate effectively with internal and external clients.
• Ability to manage a large and diverse number of projects, tasks, and issues simultaneously with tact, cooperation, and persistence.
• Ability to prioritize work activities based on financial impact to business goals.
• Ability to influence diverse teams to accomplish tasks and goals.

Nice To Haves

• Associate degree.
• Experience with and/or basic knowledge of project accounting or costing principles.

Responsibilities

• Receive scheduled and unscheduled customer service requests.
• Coordinate labor scheduling to match technicians with customer and service needs.
• Communicate the service action plan directly to customers.
• Verify that work meets customer expectations and follow up as needed.
• Answer customer inquiries and resolve or escalate issues as appropriate.
• Debrief activities daily.
• Provide technicians with daily schedules and maintain consistent communication with assigned technicians.
• Follow up on activities to ensure completion within established timeframes.
• Keep customer account information in NxGen up to date for call management and task scheduling.
• Coordinate scheduled service visits to ensure they occur on time.
• Support parts ordering and purchase order creation.
• Provide start-up support.
• Confirm customer purchase orders.
• Manage work in progress (WIP).
• Reconcile exceptions, including SIR and AP.
• Attend daily team huddles and weekly planning and scheduling meetings.
• Assist with monitoring time and expense report submissions.
• Review and correct technicians’ unassociated timesheet entries.
• Perform other assigned duties and administrative activities.

Benefits

• Competitive benefits package.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED