Customer Relations - Part Time

Bass Pro Shops • Springfield, MO

1d • Onsite

About The Position

The Customer Relations Associate performs customer service activities, including greeting and acknowledging customers promptly and warmly, handling merchandise with care, and providing information and directions. The role supports a pleasant and productive shopping experience by assisting customers with buying decisions, recommending products based on their needs, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.

The associate also secures firearms brought into the store with trigger locks, checks in vendor representatives, processes merchandise returns, sells hunting and fishing licenses, administers incentive and reward programs, and maintains product knowledge and a clean, well-stocked work area. The position operates under general supervision using established procedures, with occasional independent judgment to complete assignments and make recommendations about work procedures, policies, and practices.

Requirements

• High school diploma or equivalent experience.
• Ability to calculate figures such as discounts and make change.
• Ability to communicate in a friendly and professional manner with customers and associates.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Ability to operate a computerized point-of-sale register system.

Responsibilities

• Secure all firearms brought into the store with trigger locks.
• Check in vendor representatives, complete visitor log information, and control visitor badges.
• Provide friendly, prompt customer service and help ensure a pleasant and productive shopping experience.
• Greet customers as they enter the store.
• Handle merchandise returns and complete refund or exchange paperwork.
• Sort returns by category and return them to the proper area.
• Sell appropriate hunting and fishing licenses.
• Handle and administer incentive and reward programs.
• Maintain product knowledge and awareness of advertised sales.
• Keep the work area clean, neat, and stocked with supplies.
• Follow company policies and procedures.
• Identify and evaluate customers' needs, make product recommendations, and promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED