Customer Relations Associate (Full Time)

Bass Pro Shops•Bowling Green, KY

About The Position

The Customer Relations Associate performs customer service activities, including greeting and acknowledging customers promptly and warmly, handling merchandise carefully, and providing customers with information and direction. The role supports a pleasant, productive shopping experience and a strong commitment to world-class customer service. The associate helps customers make buying decisions by identifying and evaluating their needs, making product recommendations, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. The position also handles returns and exchanges, sales and incentive programs, hunting and fishing licenses, firearm security, and vendor check-in. Other duties may be assigned.

Requirements

High school diploma or equivalent experience.
Ability to calculate figures such as discounts and make change for customers.
Ability to communicate with customers and associates in a friendly and professional manner.
Ability to establish and maintain effective working relationships with management, coworkers, and customers.
Ability to operate a computerized point-of-sale register system.
Ability to stand and/or walk throughout the shift and communicate and repeat hand and wrist motions frequently.
Ability to occasionally use ladders, stairs, or ramps; work in low or high temperatures and noisy environments; and lift or move objects up to 20 pounds constantly and up to 100 pounds or more occasionally, using a team lift as needed.

Responsibilities

Secure firearms brought into the store with trigger locks.
Check in vendor representatives, complete visitor log information, and control visitor badges.
Greet customers promptly and in a friendly, outgoing manner.
Handle merchandise returns and complete refund or exchange paperwork.
Sort returned merchandise by category and return it to the appropriate area.
Sell appropriate hunting and fishing licenses.
Handle and administer incentive and reward programs.
Maintain product knowledge and awareness of advertised sales.
Keep the work area clean, neat, and stocked with supplies.
Follow company policies and procedures.
Identify and evaluate customer needs, make product recommendations, and promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.