Customer Relations Associate (Full Time)

Bass Pro Shops • Bowling Green, KY

3d

About The Position

The Customer Relations Associate performs customer service activities, including greeting and acknowledging customers promptly and in a friendly manner, handling merchandise with care, and providing customers with information and direction. The role supports a pleasant and productive shopping experience by helping customers make buying decisions, identifying and evaluating their needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.

The associate also secures firearms brought into the store with trigger locks, checks in vendor representatives and manages visitor badges, handles returns and related paperwork, sorts returned merchandise, sells applicable hunting and fishing licenses, and administers incentive and reward programs. The position requires product and advertised-sale awareness, maintaining a clean and stocked work area, and following company policies and procedures. Other duties may be assigned.

Requirements

• High school diploma or equivalent experience.
• Ability to calculate figures such as discounts and make change.
• Ability to communicate in a friendly and professional manner with customers and associates.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Ability to operate a computerized Point of Sale register system.
• Ability to stand and/or walk throughout the shift, communicate with others, and repeatedly use wrists, hands, and/or fingers.
• Ability to occasionally use ladders, stairs, or ramps; work in low or high temperatures and noisy environments; and lift or move objects up to 20 pounds constantly and up to 100 pounds or more occasionally, using a team lift as needed.

Responsibilities

• Secure all firearms brought into the store with trigger locks.
• Check in vendor representatives, complete visitor log information, and control visitor badges.
• Support a strong commitment to customer service and help ensure a pleasant and productive shopping experience.
• Greet customers as they enter the store in a friendly and outgoing manner.
• Handle merchandise returns and complete refund or exchange paperwork.
• Sort returns by category and return them to the proper area.
• Sell appropriate hunting and fishing licenses.
• Handle and administer incentive and reward programs.
• Remain knowledgeable about products and advertised sales.
• Keep the work area clean, neat, and well stocked with supplies.
• Follow all company policies and procedures.
• Assist customers with buying decisions by identifying and evaluating their needs and making product recommendations.
• Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Medical benefits.
• Dental insurance.
• Vision insurance.
• Health Savings Account.
• Flexible Spending Account.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Paid sick time.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED