Customer Relations Associate - Part Time

Bass Pro Shops • Louisville, KY

5d

About The Position

The Customer Relations Associate performs customer service activities, including greeting and acknowledging customers promptly and courteously, handling merchandise with care, and providing information and direction. The role supports a pleasant and productive shopping experience through customer assistance, returns processing, merchandise and product knowledge, and promotion of store programs. Duties are performed under general supervision using established procedures, with occasional independent judgment to complete assignments and recommendations for work procedures, policies, and practices.

Requirements

• High school diploma or equivalent experience.
• Ability to calculate figures such as discounts and make change.
• Ability to communicate with customers and associates in a friendly and professional manner.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Ability to operate a computerized Point of Sale register system.

Responsibilities

• Secure firearms brought into the store with trigger locks.
• Check in vendor representatives, complete visitor log information, and control visitor badges.
• Support a strong commitment to world-class customer service and ensure a pleasant and productive shopping experience.
• Greet customers as they enter the store in a friendly and outgoing manner.
• Handle merchandise returns and complete refund or exchange paperwork.
• Sort returns by category and return them to the proper area.
• Sell appropriate Hunting and Fishing Licenses.
• Handle and administer incentive and reward programs.
• Remain knowledgeable about products and advertised sales.
• Keep the work area clean, neat, and stocked with supplies.
• Follow all company policies and procedures.
• Assist customers with buying decisions by identifying and evaluating their needs and making product recommendations.
• Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Dental
• Vision
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED