Customer Relations Associate - Part Time

Bass Pro Shops • Louisville, KY

3d

About The Position

The Customer Relations Associate performs customer service activities, including greeting and acknowledging customers promptly and in a friendly manner, handling merchandise carefully, and providing customers with information and direction. The role supports a pleasant and productive shopping experience through customer assistance, returns and exchanges, sales of hunting and fishing licenses, and administration of incentive and reward programs. Associates remain knowledgeable about products and advertised sales, keep the work area clean and stocked, and follow company policies and procedures. Other duties may be assigned.

Requirements

• High school diploma or equivalent experience.
• Ability to calculate figures such as discounts and make change.
• Ability to communicate in a friendly and professional manner with customers and associates.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Ability to operate a computerized Point of Sale register system.
• Ability to perform the stated physical requirements, including standing and walking throughout the shift and lifting or moving objects as described.

Responsibilities

• Secure firearms brought into the store with trigger locks.
• Check in vendor representatives, complete visitor log information, and control visitor badges.
• Greet customers promptly and in a friendly, outgoing manner.
• Provide customer service that supports a pleasant and productive shopping experience.
• Handle merchandise returns and complete refund or exchange paperwork.
• Sort returns by category and return them to the proper area.
• Sell appropriate hunting and fishing licenses.
• Handle and administer incentive and reward programs.
• Remain knowledgeable about products and advertised sales.
• Keep the work area clean, neat, and stocked with supplies.
• Follow company policies and procedures.
• Help customers make buying decisions by identifying and evaluating their needs and making product recommendations.
• Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED