Customer Relations Coordinator

Superior Walls of Upstate NY, Inc.•North East, PA

About The Position

The Customer Relations Coordinator is a part-time, hourly, non-exempt role working approximately up to 20 hours per week, with hours that may vary based on business needs. The position connects with prospective customers, manages inquiries, and supports sales and marketing efforts. The ideal candidate is friendly, dependable, proactive, comfortable initiating conversations and following up with potential customers, and able to maintain organized records. Construction-industry experience is not required; strong communication skills, willingness to learn, and an interest in helping customers are emphasized. The role works with prospective and existing customers and partners with sales and marketing teams to support lead generation, customer outreach, pipeline development, and business-development initiatives. It also provides administrative and operational support to the sales function. Previous experience in customer service, inside sales, lead generation, business development, administrative support, or a similar customer-facing role is preferred but not required. Superior Walls is an Equal Opportunity Employer. Employment is at-will, and this job description is a general overview rather than an exhaustive list of duties or qualifications; management may modify or reassign responsibilities as business needs evolve.

Requirements

Exceptional verbal and written communication skills, including the ability to communicate professionally, confidently, and effectively with customers and internal team members.
Strong interpersonal and relationship-building skills, including the ability to establish rapport, engage new contacts, build customer confidence, and maintain professional relationships.
Comfort and confidence making outbound calls and conducting proactive outreach by phone, email, and text, including initiating conversations and following up with leads.
Strong customer-service orientation, active listening, ability to understand customer needs, and ability to represent the company professionally and positively.
Excellent organizational and time-management skills, including managing multiple leads, maintaining accurate records, prioritizing follow-ups, and meeting expectations.
High attention to detail and commitment to accurate customer-interaction documentation, lead information, communication tracking, and CRM records.
Self-motivation and results orientation, with initiative, independence, ability to manage competing priorities, and ownership of assigned responsibilities through completion.
Basic to intermediate computer proficiency, including Microsoft Office applications, email, spreadsheets, CRM platforms, and other customer relationship or lead-management systems.
Adaptability and willingness to learn company products and services, develop product knowledge, and apply feedback to improve customer engagement and outreach.
Proactive and professional approach to work, demonstrating reliability, accountability, persistence, and interest in supporting sales growth and a positive customer experience.
Construction-industry experience is not required.

Nice To Haves

Previous experience in customer service, inside sales, lead generation, business development, administrative support, or a similar customer-facing role is preferred but not required.

Responsibilities

Proactively contact prospective customers by phone, email, and text to generate interest, maintain engagement, and advance potential sales opportunities.
Respond promptly and professionally to customer inquiries, providing accurate information about company products, services, capabilities, and general offerings.
Re-engage previous leads and prospective customers to assess interest, identify project needs, obtain status updates, and uncover business opportunities.
Maintain accurate, detailed, and current customer records in designated CRM or tracking systems, documenting lead activity, interactions, follow-up attempts, and next steps.
Use consistent follow-up strategies to nurture leads, maintain an active sales pipeline, and reduce missed opportunities caused by delayed or absent communication.
Schedule and coordinate customer appointments, consultations, and sales meetings, connecting qualified prospects with appropriate sales representatives.
Partner with sales and marketing teams on lead generation, outreach campaigns, prospect engagement, pipeline development, and other business-development initiatives.
Monitor and communicate lead activity, customer responses, and follow-up outcomes to support visibility, reporting, and business-development efforts.
Provide general administrative and operational support to the sales function, facilitating communication, organization, and coordination throughout customer engagement.
Perform other duties and responsibilities as assigned to support departmental and organizational objectives.