Customer Relations & Oeprations Coordinator

Teton Auto Group•Idaho Falls, ID

About The Position

At Teton Toyota, a member of the Teton Auto Group, the Customer Relations & Operations Coordinator serves as a central resource for customer experience, project coordination, and operational follow-through. The position helps resolve customer concerns, keep dealership initiatives on track, organize leadership priorities, and facilitate communication between departments. The coordinator works with customers, employees, managers, and dealership leadership to support a positive customer experience and efficient dealership operations.

Requirements

High school diploma or equivalent required.
Exceptional customer service and interpersonal skills.
Strong verbal and written communication abilities.
Excellent organizational and time management skills, with the ability to manage multiple priorities and changing deadlines.
Strong attention to detail and accuracy.
Ability to maintain confidentiality and handle sensitive information appropriately.
Strong problem-solving and follow-through skills.
Proficiency with Microsoft Office Suite and other business software applications.
Ability to work independently and collaboratively in a team environment.
Professional demeanor and positive attitude.

Nice To Haves

Associate degree or higher preferred.
Previous experience in customer service, office administration, project coordination, recruiting support, HR support, or a related field preferred.
Automotive dealership experience preferred but not required.
Valid driver's license and insurable driving record preferred.

Responsibilities

Serve as a primary point of contact for customer questions, concerns, feedback, and follow-up communications; coordinate concern resolution with department managers and track commitments to completion.
Conduct customer follow-up after vehicle purchases and service visits; monitor satisfaction surveys, online reviews, and reputation platforms; respond professionally to feedback and reviews; support retention, appreciation, and engagement programs; identify customer feedback trends.
Coordinate special projects, dealership initiatives, and company programs, including meetings, departmental participation, resources, vendors, materials, and logistics.
Prepare meeting agendas, document discussions, distribute action items, monitor timelines and deliverables, follow up on commitments and milestones, and provide project status updates and reports to leadership.
Provide administrative support to dealership leadership and department managers, including calendar and appointment management, meeting logistics, correspondence, reports, presentations, forms, and business documents.
Maintain organized electronic and physical filing systems; track deadlines and assignments; assist with internal communications, company meetings, events, employee activities, and training sessions; maintain records and documentation; order and maintain office supplies; protect confidential information; and help improve administrative processes.
Assist with onboarding coordination, interview scheduling and candidate communications, employee engagement and recognition initiatives, employment records, internal employee communications, and training coordination.