Customer Relations Coordinator

Forward Air • Phoenix, AZ

23h • Onsite

About The Position

The Customer Relations Coordinator provides front-line administrative and customer service support to ensure accurate shipment processing, documentation, and communication within a transportation terminal or contract logistics site. The coordinator serves as a primary point of contact for customers, carriers, drivers, and internal teams, helping shipments move smoothly and ensuring customers receive timely, accurate updates.

The role includes scheduling, shipment tracking and tracing, customer support, documentation, and core financial activities such as accounts receivable, accounts payable, and billing. The coordinator works closely with customers, drivers, carriers, and operational teams to support timely freight movement and may assist with freight acceptance and basic cartage support where applicable.

Compensation is $19.60 per hour. The schedule is Monday through Friday, 7 AM to 3 PM. The position is 100% on-site, with travel for related meetings or events.

Requirements

• High School Diploma or GED equivalent required.
• Strong attention to detail and ability to follow established processes consistently.
• Clear, professional written and verbal communication skills and a customer-focused approach.
• Ability to work collaboratively in a fast-paced, team-oriented, on-site environment.
• Demonstrated discretion and confidentiality when handling and protecting sensitive information.
• Proficiency with common office technologies, including Windows PCs and Microsoft O365 applications such as Outlook, Word, Excel, and PowerPoint.
• Comfort commuting to and working in a 100% on-site setting, with travel for related meetings or events.

Nice To Haves

• Undergraduate degree from an accredited college or university preferred.
• Previous experience in customer service, administrative support, logistics, or transportation environments preferred; training is provided.
• Familiarity with web conferencing tools such as Teams, Zoom, or Webex.

Responsibilities

• Serve as a central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in-person interactions.
• Respond to shipment status inquiries, documentation requests, and routine service questions.
• Enter shipment details, customer instructions, order updates, and operational records accurately and within required timelines.
• Track and trace shipments using internal systems and carrier platforms, and communicate updates to customers and internal teams.
• Coordinate scheduling for pickups, deliveries, appointments, and other routine operational activities.
• Prepare, review, and organize shipping documentation, labels, and proof of delivery (POD).
• Support terminal or site activities as needed, including freight acceptance, driver assistance, and shipment paperwork handling.
• Assist with accounts receivable, accounts payable, and billing support, including invoice preparation, verification, and reconciliation.
• Maintain organized and compliant electronic and physical files for shipment, financial, and administrative documentation.
• Communicate with carriers, warehouses, dispatch, and internal operations teams to support timely movement of freight.
• Identify routine service issues or delays and escalate them to operations leadership according to established procedures.
• Support administrative tasks such as inbound and outbound mail processing, record updates, and office supply monitoring.
• Participate in training, meetings, and process improvement activities as assigned.
• Perform other duties as assigned to meet evolving business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED