Customer Relations Coordinator (Remote)

Traveling with Tasha • Boston, MA

8d • Remote

About The Position

We are hiring a remote Customer Relations Coordinator in the Boston area to support clients through the travel-planning process. The coordinator serves as a primary point of contact, answers questions, coordinates travel arrangements, and provides support before, during, and after travel. The role involves helping organize accommodations, cruises, and vacation packages; coordinating reservations and itinerary details; researching travel options; and keeping client and booking records organized. It is suited to someone who enjoys building relationships, communicating clearly, and helping others create meaningful travel experiences. Prior travel or customer-service experience is helpful but not required. This is a remote, independent contractor opportunity with flexible hours. Candidates must be authorized to work in their country of residence.

Requirements

• Strong communication and interpersonal skills.
• Ability to stay organized and manage multiple client requests.
• Comfort working independently in a remote environment.
• Attention to detail and a problem-solving mindset.
• Basic computer and internet navigation skills.
• Authorization to work in the candidate’s country of residence.

Nice To Haves

• Customer service, hospitality, or travel experience is helpful but not required.
• Enjoy helping others and creating positive experiences.
• Interest in travel, hospitality, or event planning.
• Self-motivated and dependable.
• Interested in a flexible opportunity that can grow over time.

Responsibilities

• Serve as a main point of contact for client communication via email, phone, and messaging.
• Assist clients with planning and organizing travel arrangements, including accommodations, cruises, and vacation packages.
• Respond to inquiries with accurate, timely, and helpful information.
• Support reservation coordination, confirmations, and itinerary updates.
• Research destinations, resorts, and travel options to match client preferences.
• Maintain organized records of client details and bookings.
• Provide pre-travel guidance and follow-up support after trips.
• Collaborate with suppliers and booking platforms to ensure accuracy and quality service.

Benefits

• Flexible remote schedule and hours.
• Access to training, tools, and ongoing mentorship.
• Supportive team environment.
• Opportunity to build professional skills in customer relations and travel planning.
• Performance-based earning potential with no cap.

What This Job Offers

• Education Level: No Education Listed