Customer Relations Coordinator

Marriott Vacations Worldwide•Williamsburg, FL

5d•$45,000 - $50,000•Onsite

About The Position

This on-site Customer Relations Coordinator position is based at the Grande Vista Sales Office in a call center environment. The role assists Owners and guests with experiences and events that help create memorable vacation stays. The coordinator contacts preview tour customers by telephone before their scheduled arrival and tour, offers concierge-style service to guests staying on promotional vacation packages, and provides information about property amenities and local attractions. The position pays a base rate of $16.00 per hour plus commission, with average annual earnings typically ranging from $45,000 to $50,000. Team members work one of two scheduled shifts: 7:30 a.m. to 4:00 p.m. or 11:00 a.m. to 7:00 p.m. Weekend and holiday availability is required as part of the regular schedule.

Requirements

Be available to work a flexible schedule that includes weekends and holidays.
Have excellent written and verbal communication skills and enjoy speaking with guests by phone and/or in person.
Be able to reach overhead and below the knees, bend, twist, pull, and stoop, and stand, sit, or walk for extended periods.
Be able to lift, carry, push, or pull items weighing up to 10 pounds without assistance.
Background and drug screening may be required, contingent on company policy and applicable legal requirements.

Responsibilities

Communicate by telephone with preview tour customers before their scheduled arrival and tour date.
Offer concierge-style services to guests staying on promotional vacation packages.
Provide detailed information about property amenities.
Discuss guests’ stays, property services, and area attractions or offerings.
Identify special customer needs and arrange for those needs to be fulfilled upon arrival.
Address customer service needs professionally, positively, and promptly.
Welcome and greet guests, anticipate their needs, and address them.
Interact professionally and promptly with colleagues and guests.
Follow company policies and safety procedures.