Part-Time Customer Relations Associate

Bass Pro Shops • Kansas City, KS

1d

About The Position

The Customer Relations Associate performs customer service activities, including greeting and acknowledging customers promptly and in a friendly manner, handling merchandise with care, and providing customers with information and direction. The role supports a pleasant and productive shopping experience by helping customers make buying decisions, recommending products based on their needs, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.

Additional duties include securing firearms brought into the store with trigger locks; checking in vendor representatives and managing visitor logs and badges; processing merchandise returns and related refund or exchange paperwork; sorting returned items; selling hunting and fishing licenses; administering incentive and reward programs; staying informed about products and advertised sales; and keeping the work area clean, neat, and stocked. The associate follows company policies and procedures and performs other duties as assigned.

The position operates under general supervision and established procedures. The associate uses some independent judgment to complete assignments and may recommend changes to work procedures, policies, and practices.

Requirements

• High school diploma or equivalent experience.
• Ability to calculate figures such as discounts and make change for customers.
• Ability to communicate with customers and associates in a friendly and professional manner.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Ability to operate a computerized Point of Sale register system.
• Ability to stand and/or walk throughout the shift.
• Ability to communicate continually to exchange information.
• Ability to perform repeated motions that may involve the wrists, hands, and/or fingers.
• Ability to occasionally ascend or descend ladders, stairs, ramps, or similar structures.
• Ability to occasionally work in low or high temperatures and noisy environments.
• Ability to constantly lift and move objects up to 20 pounds and occasionally lift or move objects up to 100 pounds or more, using a team lift as needed.

Responsibilities

• Secure firearms brought into the store with trigger locks.
• Check in vendor representatives, complete visitor log information, and control visitor badges.
• Support a strong commitment to world-class customer service and provide a pleasant, productive shopping experience.
• Greet customers as they enter the store in a friendly and outgoing manner.
• Handle merchandise returns and complete refund or exchange paperwork.
• Sort returns by category and return them to the proper area.
• Sell appropriate hunting and fishing licenses.
• Handle and administer incentive and reward programs.
• Remain knowledgeable about products and advertised sales.
• Keep the work area clean, neat, and stocked with supplies.
• Follow company policies and procedures.
• Assist customers with buying decisions by identifying and evaluating needs and making product recommendations.
• Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions
• Dental benefits
• Vision benefits
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED