Sr Customer Relations and Quality Manager

GE Vernova•Schenectady, NY

18h•Onsite

About The Position

We are seeking a dynamic and results-driven Quality Manager to lead plant-level quality execution and ensure the highest standards of product and process quality. This role is accountable for customer quality performance, Quality Management System (QMS) ownership, laboratory operations, and end-to-end problem resolution. The Quality Manager will play a critical leadership role in driving customer satisfaction, compliance, and continuous improvement, while fostering a culture of Built-In Quality and Zero Defect mindset across the organization.

Requirements

High school diploma / GED with at least 6 years of experience in Manufacturing Quality.
7–12+ years of experience in manufacturing quality or quality leadership roles.
Strong experience with Quality Management Systems (QMS) and audits.
Proven track record in customer quality management and issue resolution.
Strong knowledge of problem-solving tools (8D, RCA, FMEA, SPC)
Six Sigma certification (Green Belt or Black Belt).
Experience leading lab/testing or inspection operations.
Familiarity with Zero Defect, Built-In Quality, and Lean manufacturing principles.
Experience in industrial, energy, or heavy manufacturing environments.

Nice To Haves

Master's degree from an accredited university or college
A strong sense of ownership for quality performance and customer satisfaction
Passion for driving quality at the source and preventing defects
Ability to lead teams through complex quality challenges
Commitment to building robust and sustainable quality systems.

Responsibilities

Serve as the primary quality interface to customers, ensuring strong relationships and responsiveness.
Lead communication and resolution of customer non-conformities, complaints, and escapes.
Ensure timely and high-quality responses using structured problem-solving methodologies (8D, RCCA).
Drive customer satisfaction through proactive risk identification and mitigation.
Own and maintain the plant Quality Management System in compliance with internal and external standards.
Ensure robust documentation control, process standardization, and audit readiness.
Lead internal and external audits, ensuring closure of findings and continuous improvement.
Drive adoption of quality standards, procedures, and best practices across all functions.
Lead and manage lab operations, including testing, inspection, and validation activities.
Ensure accuracy, reliability, and compliance of testing methods and results.
Optimize lab processes to support production and customer requirements efficiently.
Drive continuous improvement in measurement systems and inspection capabilities.
Lead and facilitate structured root cause problem solving for internal and external quality issues.
Ensure effective implementation and validation of corrective and preventive actions (CAPA).
Prevent recurrence by driving systemic improvements across processes and controls.
Partner with manufacturing and engineering teams to address process-related quality risks.
Lead cross-functional quality improvement initiatives to enhance process capability, reduce defects, and improve First Pass Yield (FPY).
Deploy Built-In Quality principles and promote a preventive approach to quality.
Establish and track key quality KPIs (e.g., PPM, COPQ, scrap, rework, escapes).
Drive a culture of continuous improvement through Lean and Six Sigma methodologies.

Benefits

medical
dental
vision
prescription drug coverage
Health Coach from GE Vernova, a 24/7 nurse-based resource
Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off