Customer Relations Manager

Crain Automotive • Little Rock, AR

6h • Onsite

About The Position

Crain Chevrolet of Little Rock is seeking a dedicated and proactive Customer Relations Manager to join our team. The ideal candidate will be responsible for managing and enhancing our customer relationships, ensuring a positive experience for every client, and supporting the dealership’s commitment to exceptional service.

Requirements

• Customer Relations: Proven ability to build and maintain positive relationships with customers.
• Self Management: Strong organizational skills with the ability to work independently and manage multiple priorities.
• Time Management: Efficiently manage time to meet deadlines and handle customer needs promptly.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Nice To Haves

• Previous experience in customer relations or a related field preferred.
• Proficiency with customer management software and Microsoft Office Suite is a plus.

Responsibilities

• Develop and maintain strong relationships with customers to foster loyalty and repeat business.
• Address and resolve customer inquiries, concerns, and complaints promptly and professionally.
• Collaborate with sales, service, and other departments to ensure seamless customer experiences.
• Monitor customer feedback and implement strategies to improve satisfaction and retention.
• Manage customer communication channels including phone, email, and in-person interactions.
• Track and report on customer relations metrics to support continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed