Manager Customer Relations

Iowa State University•Ames, IA

2d•Onsite

About The Position

The Lloyd Veterinary Medical Center is looking for a Manager of Customer Relations to help lead daily operations and support the teams that keep our hospital running. This role is a great fit for someone who enjoys working with people, solving problems in real time, and helping create a positive experience for both clients and staff. At the Lloyd Veterinary Medical Center, we provide specialized medical and surgical care for companion and large animals across Iowa and the surrounding region. Our teams of clinicians, residents, interns, technicians, staff, and students work together around the clock to provide the highest level of care. In this role, you will oversee a team of veterinary teaching hospital assistants, help coordinate staffing and scheduling, support employee development, and work closely with clinicians and hospital leadership to keep things running smoothly. No two days are exactly the same, and you will play an important part in supporting both people and operations in a busy teaching hospital environment.

Requirements

High school diploma or equivalent
5 years of related experience
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.

Nice To Haves

Experience scheduling staff across multiple shifts or service areas.
Supervisory experience, including responsibility for staff oversight.
Experience developing and implementing standard operating procedures (SOPs).
Experience performing accounting, financial tracking, or billing-related tasks.
Experience working in a high-level customer service role with responsibility for resolving complex issues.

Responsibilities

Supervise, schedule, and support Veterinary Teaching Hospital Assistant teams to ensure consistent staffing coverage across hospital services
Recruit, hire, train, and evaluate staff, including onboarding, performance management, and ongoing development
Partner with hospital leadership, clinicians, faculty, and staff to support daily operations, communication, and service delivery
Oversee hospital scheduling processes and systems to support efficient coordination across service areas
Address and resolve client concerns, serving as a liaison between clients, clinicians, and staff to support a high quality service experience