Sr. Manager, Employee Relations

The Kraft Heinz Company•Chicago, IL

1d•$120,800 - $151,000•Hybrid

About The Position

Here at Kraft Heinz, we grow our people to grow our business, because we believe that great people make great companies. When you join our table, you can expect access to an array of holistic wellness benefits and perks, including medical, dental and vision coverage, 7% 401(k) matching, Business Resource Groups (BRGs) to help foster diversity, inclusion, and belonging for all employees, an industry-leading total rewards package that emphasizes a high discretionary bonus. Benefits begin immediately upon hire for salaried employees. Senior Manager, Employee Relations at a glance... The Senior Manager, Employee Relations (Hybrid onsite/remote) partners closely with HRBPs, managers, Legal, and Compliance to investigate concerns, document findings, recommend outcomes, and support risk-aware decisions that strengthen employee experience and business outcomes. This individual will oversee a broad range of employee relations issues and work closely with all levels of management to investigate and execute ethics and compliance matters. Serve as a trusted advisor and subject matter expert on Employee Relations (ER) for Kraft Heinz’s (WHQ) North America workforce. A component will include analyzing ER data and finding opportunities to evolve operations or policies, sharing those themes with key stakeholders, and executing changes including trainings. This role will ensure compliance with company standards and applicable laws.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or related field.
Minimum 6 years of HR experience managing employee relations cases (e.g. performance management, harassment, discrimination, and retaliation, etc.) across a variety of employee populations (corporate, manufacturing, senior leadership)
Strong interviewing, documentation, and judgment skills with a calm and professional presence.
Proven experience handling complex situations across all levels of leadership.
Exceptional investigative and analytical skills with attention to detail.
Ability to maintain neutrality, confidentiality, and professionalism under pressure.
Strong written and verbal communication skills, including report writing.
High emotional intelligence and ability to handle sensitive situations with discretion.
Proficiency in evidence-handling, interview techniques, and case documentation.
Demonstrated experience working with all levels of employees from Executives to Individual Contributors

Responsibilities

Own the ER case lifecycle from intake through closure, including triage, investigation planning, interviews, documentation, and outcome recommendations
Create and operationalize the ER service line.
Create and evolve SOPs when applicable.
Establish operational KPIs and metrics.
Conduct thorough, objective investigations (e.g., policy violations, workplace conduct, retaliation concerns, harassment/discrimination complaints, attendance/leave-related concerns, performance conduct matters)
Partner with and Coach HRBPs and leaders on corrective action guidance, coaching, and communications (verbal and written)
Collaborate with E&C and Legal: Escalate urgent or high-risk concerns immediately, partner on approach, document key decisions.
Support the Performance Improvement Process: Ensure compliance, execution, and process diligence for employee PIPs. Coach and support managers through the process, including how to give structured feedback to employees.
Maintain training and competency: Complete ongoing training in evidence-handling, interview techniques, and confidentiality.
Analyze and share employee relations data and operational metrics to identify trends, risks, and opportunities for process and procedural improvements
Develop and lead company-wide employee relations trainings and programs in collaboration with Ethics & Compliance and Legal

Benefits

medical, dental and vision coverage
7% 401(k) matching
Business Resource Groups (BRGs)
industry-leading total rewards package that emphasizes a high discretionary bonus
Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs.
Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.
Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs
Financial – 401k, Life, Accidental Death & Dismemberment, Disability