Customer Relations Manager
Horizon Services•Newark, DE
About The Position
We are searching for a dynamic Customer Relations Specialist to complete handle customer concerns.
Requirements
- Minimum 3 years in a customer service capacity
- 1+ year of outbound calling experience
- Strong sales skills towards overcoming objections
- An independent self-starter who takes initiative and responsibility
- Highly organized and detail oriented
- Excellent verbal and written communication skills
Responsibilities
- Confer with customers by telephone or in person to provide information about products and services, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Resolve customers' service or billing complaints by performing activities such as exchanging
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Refer unresolved customer grievances to upper management for further investigation
- Determine charges for service requested, collect deposits or payments, or arrange for billing
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Solicit sales of new or additional services or products
- Order tests that could determine the causes of product malfunctions
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
