Sr Customer Relations and Quality Manager

GE Vernova • Schenectady, NY

2d • $144,000 - $240,000 • Onsite

About The Position

We are seeking a dynamic and results-driven Quality Manager to lead plant-level quality execution and ensure the highest standards of product and process quality. This role is accountable for customer quality performance, Quality Management System (QMS) ownership, laboratory operations, and end-to-end problem resolution. The Quality Manager will play a critical leadership role in driving customer satisfaction, compliance, and continuous improvement, while fostering a culture of Built-In Quality and Zero Defect mindset across the organization.

Requirements

• High school diploma / GED with at least 6 years of experience in Manufacturing Quality.
• 7–12+ years of experience in manufacturing quality or quality leadership roles.
• Strong experience with Quality Management Systems (QMS) and audits.
• Proven track record in customer quality management and issue resolution.
• Strong knowledge of problem-solving tools (8D, RCA, FMEA, SPC)
• Six Sigma certification (Green Belt or Black Belt).
• Experience leading lab/testing or inspection operations.
• Familiarity with Zero Defect, Built-In Quality, and Lean manufacturing principles.
• Experience in industrial, energy, or heavy manufacturing environments.

Nice To Haves

• Master's degree from an accredited university or college
• A strong sense of ownership for quality performance and customer satisfaction
• Passion for driving quality at the source and preventing defects
• Ability to lead teams through complex quality challenges
• Commitment to building robust and sustainable quality systems.

Responsibilities

• Serve as the primary quality interface to customers, ensuring strong relationships and responsiveness.
• Lead communication and resolution of customer non-conformities, complaints, and escapes.
• Ensure timely and high-quality responses using structured problem-solving methodologies (8D, RCCA).
• Drive customer satisfaction through proactive risk identification and mitigation.
• Own and maintain the plant Quality Management System in compliance with internal and external standards.
• Ensure robust documentation control, process standardization, and audit readiness.
• Lead internal and external audits, ensuring closure of findings and continuous improvement.
• Drive adoption of quality standards, procedures, and best practices across all functions.
• Lead and manage lab operations, including testing, inspection, and validation activities.
• Ensure accuracy, reliability, and compliance of testing methods and results.
• Optimize lab processes to support production and customer requirements efficiently.
• Drive continuous improvement in measurement systems and inspection capabilities.
• Lead and facilitate structured root cause problem solving for internal and external quality issues.
• Ensure effective implementation and validation of corrective and preventive actions (CAPA).
• Prevent recurrence by driving systemic improvements across processes and controls.
• Partner with manufacturing and engineering teams to address process-related quality risks.
• Lead cross-functional quality improvement initiatives to enhance process capability, reduce defects, and improve First Pass Yield (FPY).
• Deploy Built-In Quality principles and promote a preventive approach to quality.
• Establish and track key quality KPIs (e.g., PPM, COPQ, scrap, rework, escapes).
• Drive a culture of continuous improvement through Lean and Six Sigma methodologies.

Benefits

• medical
• dental
• vision
• prescription drug coverage
• access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
• access to Fidelity resources and financial planning consultants
• tuition assistance
• adoption assistance
• paid parental leave
• disability benefits
• life insurance
• 12 paid holidays
• permissive time off
• Relocation Assistance Provided

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED