Customer Proposals Manager
About The Position
The Customer Proposals Manager leads technical solution strategy for complex, high-value, and strategically important customer opportunities. The role sets technical direction that differentiates Lonza, designs integrated customer solutions, influences deal positioning, and elevates technical value creation across the portfolio. In high-ambiguity environments, the manager drives cross-functional collaboration, coaches others in solution design, and embeds practices that strengthen win probability and customer experience. The position is primarily onsite in Portsmouth, NH, or Vacaville, CA. Remote work may be available for no more than 20% of the time, subject to case-by-case consideration and business needs. The role partners with commercial leadership to develop win strategies for priority opportunities and owns the technical and commercial integrity of defined CPQ bundles and complex stage combinations.
Requirements
- Bachelor’s degree required.
Nice To Haves
- Bachelor’s degree preferably in Life Science or a related field.
- Track record of winning complex, high-value opportunities.
- Involvement in new offering or framework development.
Responsibilities
- Lead technical solution strategy for complex, high-value, and strategically important customer opportunities.
- Design integrated, differentiated customer solutions that maximize win probability and commercial value.
- Influence deal positioning through advanced solution framing, competitive strategy, and value articulation.
- Lead internal alignment across sites, technologies, and functions to deliver complex proposals effectively.
- Drive continuous improvement of technical sales methodologies, tools, and solution frameworks.
- Coach and mentor Technical Sales Managers in consultative selling, solution design, and proposal leadership.
- Translate market signals and customer feedback into improvements in technical offerings and sales strategy.
- Own the technical and commercial integrity of defined CPQ bundles and complex stage combinations, ensuring integrated solutions are accurate, competitive, and scalable across opportunities.
- Partner with commercial leadership to define and execute win strategies for priority opportunities.
Benefits
- Performance-related bonus.
- Medical, dental, and vision insurance.
- 401(k) matching plan.
- Life insurance.
- Short-term and long-term disability insurance.
- Employee assistance programs.
- Paid time off (PTO).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
