Customer Project Manager

Schneider Electric•Nashville, TN

About The Position

The Customer Project Manager owns the Services execution lane for assigned Cloud & Service Provider (C&SP) projects as part of an integrated Schneider Electric team. The role partners with product and services project leaders, site teams, field service representatives, schedulers, tender and commercial teams, factories, vendors, and customers to deliver Startup & Commissioning and related Services scope from early alignment through closeout. The position validates sold Services scope, assumptions, customer requirements, site-support needs, and resource impacts; coordinates field service and subcontractor mobilization; and oversees startup and commissioning execution, work orders, quality, reporting, sign-offs, and closeout documentation. It also maintains Services schedules, revenue forecasts, end dates, cost outlooks, and risk views; manages the approved Services budget; and protects the as-sold gross margin or better. The role identifies and manages Services risks, quality concerns, resource constraints, schedule conflicts, and site blockers, escalating issues that may affect customer commitments, equipment readiness, overall schedules, or closeout. It owns Services-related change orders and routes product, factory, design, engineering, or commercial equipment issues to the accountable Product Project Manager. The Customer Project Manager provides customer updates, supports coordinated communications, maintains project and customer tools as scoped, promotes safe execution, and captures lessons learned to help improve Services execution across the growing C&SP portfolio. This role offers exposure to project management, field execution, customer operations, financial performance, critical power, cooling, and cross-business collaboration, with opportunities for continued growth in project and program leadership. The U.S.-based full-time position has an expected annual pay range of USD 101,600–152,400, including base pay and short-term incentives. Schneider Electric describes benefits including medical, dental, vision, basic life insurance, flexible work arrangements, paid family leave, well-being programs, 12 holidays, 15 days of paid time off, company share ownership, and a 401(k) with match, along with career development and community support programs.

Requirements

Bachelor’s degree in engineering, Business, or equivalent experience.
3–5 years of experience in project coordination, services, or operations.
Working knowledge of project lifecycles, scope, schedule, risk, change control, financials, forecasting, documentation, and project closeout.
Strong organizational skills and ability to manage competing priorities across multiple projects, sites, or stakeholders.
Excellent written and verbal communication skills, including confidence working directly with customers and escalating issues constructively.
Ability to collaborate across organizations, clarify ownership, influence without direct authority, and align teams around customer outcomes.
Comfort working in a fast-moving environment where processes and capabilities are continuing to mature.
Proficiency with Microsoft Office.
If not currently PMP certified, interest in pursuing formal project management development is expected.

Nice To Haves

Construction or electrical/mechanical experience.
Experience with SAP, bFS, Smartsheet, CX Alloy, Procore, Oracle, or similar project and financial tools.
PMP certification.
Experience in data centers, critical power, cooling, startup and commissioning, field services, or strategic accounts.

Responsibilities

Validate sold Services scope, assumptions, customer requirements, site-support needs, and resource impacts during tender or early project handoff.
Plan and coordinate Field Service Representative and subcontractor mobilization based on equipment delivery, purchaser-hold release, work-order readiness, site access, safety requirements, and customer or GC schedules.
Own Services startup and commissioning execution, work-order management, execution quality, required reports, sign-offs, and Services closeout documentation.
Maintain an accurate Services schedule, revenue forecast, plan end dates, cost outlook, and risk view.
Manage the approved Services budget and protect the as-sold gross margin or better.
Identify and manage Services risks, quality issues, resource constraints, schedule conflicts, and site blockers; escalate early and keep the Product Project Manager informed when customer commitments, equipment readiness, overall schedule, or closeout may be affected.
Own Services-related change orders for added labor, schedule extensions, site-driven scope, or additional customer support.
Route product, factory, design, engineering, or commercial equipment issues to the accountable Product Project Manager.
Provide timely customer updates for the Services lane and support a coordinated communication plan.
Use project and customer tools to maintain actions, issues, readiness, documentation, and status visibility when defined in the project scope.
Promote safe execution and support Schneider Electric and site-specific safety requirements.
Capture lessons learned, identify process gaps, and help improve Services execution across the C&SP portfolio.