Customer Project Manager

Roche • Indianapolis, IN

3d • Remote

About The Position

Roche Diagnostics is seeking an experienced Customer Project Manager to lead external customer implementations by developing, documenting, and facilitating project plans for implementing Roche products and services at customer facilities. The role manages high-complexity, medium- to high-risk, long-duration projects and serves as a trusted consultant, liaison, and advisor throughout implementation. This is a field-based remote position requiring approximately 10–15% overnight travel across the United States. The ideal candidate resides within 50 miles of a major U.S. metropolitan airport. Relocation benefits are not available.

Requirements

• Bachelor’s degree in a related discipline, or equivalent education and work experience.
• At least 5 years of progressive industry or diagnostics product experience.
• Strong communication, influence, leadership, conflict management, and negotiation skills.
• Able and willing to travel approximately 10–15% across the United States.

Nice To Haves

• Project Management Professional (PMP) certification.
• Proficiency with cloud-based project management or other cloud-based software.
• Extensive knowledge of internal systems and business procedures.
• Knowledge of key competitors.
• Knowledge of customer needs and the features and benefits that address those needs.
• Experience with Laboratory Information System and IT Middleware implementation projects.
• Experience with cloud-based project management and other cloud-based software.

Responsibilities

• Design, gain agreement on, communicate, and lead execution of project strategies and plans for large external-facing diagnostic system implementations, following Roche Diagnostics policies and procedures.
• Identify and engage internal Roche Diagnostics and external customer stakeholders and resources, assemble project teams, and secure their commitment.
• Work with project stakeholders and teams to define work plans and assign duties, responsibilities, and accountabilities.
• Champion the program or project through business processes.
• Conduct pre-purchase, order, pre-implementation, implementation, and post-project review meetings with customers and internal stakeholders.
• Recommend methods and develop policies and processes to improve operations, efficiency, and service, providing long-term direction for organizational strategies.
• Coach and mentor peers and junior-level project managers.

Benefits

• A discretionary annual bonus may be available based on individual and Company performance.
• The position qualifies for the benefits detailed at the linked benefits page.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level