Customer Project Manager

Cynet Systems • Indianapolis, IN

2d

About The Position

The Associate Project Management position supports external customer implementations by developing, creating, documenting, and facilitating professional project plans for implementing Diagnostic products for customers. Residing within the Support Network, the role leads customers through a predefined project management journey from contract through the end of implementation.

Initial projects include installations, large upgrades, and legacy conversions of analyzers in customer laboratories. A majority of the work can be completed remotely, but the position may require approximately 20% to 30% overnight travel across the US.

This is an early-career opportunity for a professional seeking to develop project management skills on projects of high complexity, medium to high risk, and long-term duration, with potential to grow into project management, diagnostic support, or leadership roles.

Requirements

• Bachelor's degree in a closely related business area.
• 3–5 years of related business, project management, and/or project support experience, with demonstrated ability to lead and manage a project independently.
• Effective communication skills and ability to negotiate with and influence internal and external stakeholders.
• Strong organization and attention to detail.
• Experience with IT and/or diagnostic laboratory implementations.

Nice To Haves

• Ability to travel approximately 20%–30%, including overnight travel across the US.
• Residence within 50 miles of a major metropolitan airport in the US.
• Current legal authorization for full-time work in the US without requiring future employment visa sponsorship.
• Project management education or qualification, such as CAPM or PMP.
• Health care or laboratory/diagnostics experience.
• LIS/middleware experience.
• Experience partnering directly with external-facing customers.
• Excellent leadership, communication, influence, and negotiation skills.
• Strong computer software application skills.
• Excellent time management and organizational skills.

Responsibilities

• Initiate and lead development of project schedules; assist with project budgets and forecasts.
• Ensure project management approaches and tools support process development and align with other business practices.
• Assist Project Leads in managing projects according to policies and achieving stated objectives and timelines.
• Set up and maintain tools to track project schedules, budgets, risks, and contingencies; assist with project and financial reporting systems as needed.
• Identify and help resolve project conflicts while managing projects in the interests of team members, stakeholders, and customers to achieve project objectives and business goals.
• Track and report project success measures; monitor, address, and report timeline and budget variances, and recommend contingency options.
• Troubleshoot, negotiate, and facilitate communication among parties involved in project development and implementation, including providing status updates on active projects.
• Present updates to leadership as requested.
• Drive and implement continuous improvement initiatives, knowledge sharing, and best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level