Customer Project Manager
About The Position
The Customer Project Manager oversees customer projects from proposal through deployment, ensuring successful execution of project plans and high customer satisfaction. The role is the primary liaison between Motivair and its customers, coordinating cross-functional teams and managing project scope, schedule, budget, and risk throughout the project lifecycle. The position leads multiple projects simultaneously, with project values ranging from $200K to $100M+, and supports pre-execution planning, customer acceptance, and project closeout. This is an onsite position based in Lancaster, New York, with attendance in the office five days per week. Domestic and international travel of up to 20% may be required. The position reports directly to the Senior Project Management Office Manager.
Requirements
- Bachelor's degree in Project Management, Business Administration, Engineering, or a related field.
- At least 5 years of project management experience with a demonstrated record of successfully delivering projects.
- Experience managing complex customer-facing projects involving multiple stakeholders.
- Strong organizational, communication, leadership, and interpersonal skills.
- Proficiency with project management tools and software.
- Strong problem-solving, decision-making, and risk management capabilities.
- Ability to manage multiple priorities in a fast-paced environment.
Nice To Haves
- Background in data center infrastructure, thermal management, cooling systems, or HVAC.
- Experience managing manufacturing, industrial, or engineered equipment projects.
- PMP, CAPM, or other project management certifications.
- Experience working with Motivair products or liquid cooling solutions.
Responsibilities
- Lead projects from sales proposal through deployment using established project delivery processes.
- Develop and manage project plans covering scope, objectives, resources, schedules, milestones, and deliverables.
- Serve as the primary customer interface throughout project execution and maintain customer partnerships and expectations.
- Coordinate cross-functional teams, including Sales, Application Engineering, Product Development, Production, Service Engineering, and Supply Chain.
- Ensure customer requirements, technical specifications, schedules, and budgets are clearly defined and communicated to stakeholders.
- Facilitate regular project team meetings to support communication, resolve challenges, and monitor progress.
- Monitor project budgets, contractual obligations, risks, and timelines.
- Manage multiple concurrent projects ranging in value from $200K to $100M+.
- Support pre-execution planning, including quote reviews and proposal development.
- Manage post-execution and customer acceptance activities to support project closeout and customer satisfaction.
- Identify project risks and implement mitigation strategies.
- Drive continuous improvement focused on process optimization, operational efficiency, and waste reduction.
- Evaluate project outcomes, capture lessons learned, and apply best practices to future projects.
- Make independent project decisions and communicate recommendations to customers and internal leadership.
Benefits
- Medical insurance, including member reward points
- Dental insurance
- Vision insurance
- Basic life insurance
- Benefit Bucks
- Flexible work arrangements
- Paid family leaves
- Well-being programs
- 12 holidays per year
- 15 days of paid time off per year
- Company share ownership
- 401(k) with company match
- Performance discussions, global opportunities, the Schneider Career Hub, and learning platforms such as Coursera
- Volunteer leave
- Programs with the Schneider Electric Foundation
- Youth education initiatives
- Military leave benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
