Customer Project Manager

Schneider Electric•Nashville, TN

6d•Hybrid

About The Position

The Customer Project Manager leads customer projects from order conversion through completion. The role manages internal and external communications and project timelines, ensures quality delivery, and builds lasting customer relationships across diverse environments. It is a high-visibility position whose work directly impacts customer success and business outcomes, with opportunities to guide diverse teams and expand project leadership capabilities. The position is hybrid, with two days per week in the office in Nashville, Tennessee. The role involves managing a high volume of customer product orders and complex projects, serving as the primary liaison among distributors, manufacturing plants, and sales teams to support timely communication, issue resolution, order fulfillment, and customer satisfaction. Relevant customer orders involve electrical power distribution equipment such as switchgear, switchboards, circuit breakers, transformers, UPS systems, or similar equipment. Schneider Electric describes a collaborative culture supporting continuous learning, professional development, continuous improvement, and professional growth. The company emphasizes inclusion, ethics, safety, sustainability, quality, and cybersecurity.

Requirements

Experience managing a high volume of customer product orders and complex projects.
Experience serving as the primary liaison between distributors, manufacturing plants, and sales teams to ensure timely communication, issue resolution, order fulfillment, and customer satisfaction.
Understanding of customer orders involving electrical power distribution equipment, such as switchgear, switchboards, circuit breakers, transformers, UPS systems, or similar equipment.
Strong problem-solving abilities and confidence working independently under general guidance.
Ability to collaborate with and influence cross-functional teams.
Detail-oriented approach and commitment to compliance, quality, and safety.
Adaptability and resilience in dynamic, fast-paced project environments.
Ability to prioritize competing demands across multiple projects and stakeholders.
Analytical thinking to assess project data, make informed decisions, and identify improvement areas.
Strong communication skills to keep internal and external teams and customers aligned throughout the project lifecycle.
Customer orientation focused on meeting expectations and building trust.
Digital literacy to use tools and platforms to track progress and report outcomes.
Project management ability to coordinate schedules, resources, and deliverables across a project's full lifecycle.
Operational efficiency skills to streamline execution and reduce costs while maintaining quality.

Responsibilities

Lead end-to-end execution of customer projects, ensuring on-time delivery and compliance with quality standards.
Drive project timelines, assess risks, and identify opportunities to improve project outcomes and customer satisfaction.
Foster strong stakeholder and customer relationships through proactive communication and collaboration.
Manage internal and external communications and project timelines from order conversion to completion.
Coordinate customer product orders and complex projects, serving as the primary liaison among distributors, manufacturing plants, and sales teams.
Support timely communication, issue resolution, order fulfillment, and customer satisfaction.
Coordinate schedules, resources, and deliverables across the full project lifecycle.
Use project information and tools to track progress and report outcomes.
Make decisions on methods, tactics, and processes independently under general guidance.
Seek operational efficiencies that reduce costs while maintaining quality.