Senior Customer Project Manager

Schneider Electric•Nashville, TN

About The Position

The Senior Project Manager is responsible for the execution and delivery of complex E-House, modular power distribution, and mission-critical infrastructure projects. Serving as the primary point of contact for customers and internal stakeholders throughout the project lifecycle, the role ensures safe delivery on schedule, within budget, and in accordance with contractual and technical requirements. The Senior Project Manager leads cross-functional teams, manages large-scale, high-risk, strategically important projects, and drives customer satisfaction, financial performance, risk mitigation, and operational excellence. The role also mentors Project Managers and Project Administrators and promotes best practices across the project execution organization. The position includes responsibility for project plans, schedules, budgets, forecasts, financial performance, risk management, customer relationships, suppliers, and project closeout. It involves coordinating internal teams and external manufacturers, suppliers, logistics providers, and subcontractors, as well as managing scope changes, negotiations, inspections, factory acceptance tests, shipping, and site delivery requirements. The role is evaluated on schedule adherence, project profitability and margin, forecast accuracy, customer satisfaction, change-order recovery, cash flow, risk management, successful delivery of strategic projects, and contributions to team collaboration and mentorship. The posted U.S. pay range is USD 117,600–176,400 per year, including base pay and short-term incentives. This is a full-time position.

Requirements

Bachelor's degree in Engineering, Construction Management, Business, Project Management, or a related discipline.
At least 5 years of project management experience in power distribution, mission-critical infrastructure, electrical construction, switchgear, modular buildings, or related industries.
At least 3 years managing large-scale capital equipment or engineered-to-order projects.
Experience managing projects involving multiple internal and external stakeholders.
Proven record of customer relationship management and successful project delivery.
Executive-level customer communication, leadership and influence without direct authority, risk management, problem-solving, financial and commercial acumen, contract interpretation and negotiation, cross-functional team leadership, strategic thinking, conflict resolution, schedule recovery planning, and continuous improvement capabilities.

Nice To Haves

PMP certification.
Experience managing E-House, modular data center, power systems, electrical infrastructure, or industrial facility projects.
Experience with E-House systems and modular power solutions; medium- and low-voltage switchgear; protection and control systems; transformers and power distribution equipment; data center infrastructure; factory acceptance testing; site commissioning and startup; contract management and change-order administration; and project scheduling tools and financial reporting systems.

Responsibilities

Lead multiple E-House and modular infrastructure projects from order intake through final closeout.
Serve as the primary customer-facing representative throughout project execution.
Develop and maintain project execution plans, schedules, budgets, and risk registers.
Coordinate activities across Engineering, Supply Chain, Manufacturing, Quality, Logistics, and Field Services.
Communicate and achieve contractual requirements, customer expectations, and project deliverables.
Resolve complex technical, commercial, and execution challenges.
Lead project kickoff meetings, milestone reviews, customer progress meetings, and closeout activities.
Manage scope changes, change orders, claims, and commercial negotiations.
Maintain accountability for project profitability, cash flow, schedule performance, and forecast accuracy.
Monitor project costs, identify margin improvement opportunities, and maintain revenue and cost forecasts.
Support monthly financial reviews and portfolio management processes.
Drive timely invoicing, milestone completion, and cash collection.
Identify, quantify, and mitigate project risks; develop contingency plans for schedule, procurement, manufacturing, transportation, and commissioning risks.
Escalate critical issues and recovery plans to management and lead root-cause investigations for significant project issues and customer escalations.
Build relationships with customers, consultants, contractors, and strategic partners; act as the primary escalation point for customer concerns.
Lead customer communications about schedule, budget, technical scope, and project status, and proactively resolve issues to support satisfaction.
Manage execution with E-House manufacturers, equipment suppliers, logistics providers, and subcontractors; monitor supplier schedule, quality, and contractual performance.
Coordinate inspections, factory acceptance tests, shipping, and site delivery requirements.
Mentor Project Managers, Associate Project Managers, and Project Administrators; share lessons learned, support onboarding and development, and foster teamwork, accountability, customer focus, and continuous improvement.