Customer Project Manager

Schneider Electric•Houston, TX

6d•Hybrid

About The Position

The Customer Project Manager leads customer projects from order conversion through completion. The role manages internal and external communication and project timelines, ensuring quality delivery and developing lasting customer relationships across diverse environments. The position is hybrid, with two days per week in an office in Dallas, Chicago, Houston, Raleigh, Nashville, Boston, Foxboro, St. Louis, Louisville, Florham Park, or Andover. The role involves managing a high volume of customer product orders and complex projects, serving as the primary liaison among distributors, manufacturing plants, and sales teams. The Customer Project Manager coordinates communication, issue resolution, order fulfillment, and customer satisfaction. Projects may involve electrical power distribution equipment, including switchgear, switchboards, circuit breakers, transformers, and UPS systems. This is a high-visibility role with opportunities to guide diverse teams and develop project leadership capabilities. The expected U.S. pay range is USD 86,400–129,600 per year, including base pay and short-term incentives. The posting describes Schneider Electric's commitment to inclusion, ethics, safety, sustainability, quality, and cybersecurity.

Requirements

Experience managing a high volume of customer product orders and complex projects.
Experience serving as the primary liaison between distributors, manufacturing plants, and sales teams to support communication, issue resolution, order fulfillment, and customer satisfaction.
Understanding of customer orders involving electrical power distribution equipment, such as switchgear, switchboards, circuit breakers, transformers, UPS systems, or similar equipment.
Strong problem-solving abilities and confidence working independently under general guidance.
Ability to collaborate with and influence cross-functional teams.
Detail-oriented approach and commitment to compliance, quality, and safety.
Adaptability and resilience in dynamic, fast-paced project environments.
Ability to prioritize competing demands across multiple projects and stakeholders.
Analytical thinking to assess project data, make informed decisions, and identify improvement areas.
Strong communication skills to keep internal and external teams and customers aligned throughout the project lifecycle.
Customer orientation focused on meeting expectations and building trust.
Decision-making ability to independently determine methods, tactics, and processes under general guidance.
Digital literacy for tracking progress and reporting outcomes.
Project management skills for coordinating schedules, resources, and deliverables.
Operational efficiency skills to reduce costs while maintaining quality.

Responsibilities

Lead end-to-end execution of customer projects, ensuring on-time delivery and compliance with quality standards.
Drive project timelines, assess risks, and identify opportunities to improve project outcomes and customer satisfaction.
Build strong stakeholder and customer relationships through proactive communication and collaboration.
Serve as the primary liaison between distributors, manufacturing plants, and sales teams.
Coordinate timely communication, issue resolution, and order fulfillment.
Manage schedules, resources, and deliverables across the project lifecycle.
Track project progress and report outcomes using digital tools and platforms.
Streamline project execution to reduce costs while maintaining quality.