Customer Project Manager

Roche • Indianapolis, IN

4d • $105,000 - $195,000 • Remote

About The Position

Roche Diagnostics is seeking an experienced Customer Project Manager to lead external customer implementations by developing, documenting, and facilitating project plans for implementing Roche products and services at customer facilities. The role leads complex, medium- to high-risk, long-duration projects and serves as a trusted consultant, liaison, and advisor on all aspects of the implementation plan.

This is a remote, field-based position requiring approximately 10–15% travel, including overnight travel, across the United States. The ideal candidate would reside within 50 miles of a major U.S. metropolitan airport. Relocation benefits are not available. The expected annual salary range based on Indianapolis as the primary location is $105,000–$195,000. Actual pay depends on experience, qualifications, geographic location, and other permitted factors. A discretionary annual bonus may be available based on individual and company performance. The position qualifies for benefits referenced in the posting.

Requirements

• Bachelor’s degree in a related discipline, or equivalent education and work experience.
• At least 5 years of progressive industry or diagnostics product experience.
• Able and willing to travel approximately 10–15% across the United States, including overnight travel.

Nice To Haves

• Project Management Professional (PMP) certification.
• Proficiency with cloud-based project management or other cloud-based software.
• Extensive knowledge of internal systems and business procedures.
• Knowledge of key competitors.
• Knowledge of customer needs and the features and benefits that address those needs.
• Experience with Laboratory Information System and IT Middleware implementation projects.
• Strong communication, influence, leadership, conflict-management, and negotiation skills.
• Residence within 50 miles of a major U.S. metropolitan airport.

Responsibilities

• Design, gain agreement on, communicate, and lead professional project strategies and plans for external-facing large diagnostic system customer implementations, following Roche Diagnostics policies and procedures.
• Identify and secure the commitment of internal Roche Diagnostics and external customer stakeholders and resources to assemble a project team.
• Collaborate with project stakeholders and teams to establish work plans and assign duties, responsibilities, and accountabilities.
• Champion the program or project through business processes.
• Conduct pre-purchase, order, pre-implementation, implementation, and post-project review meetings with Roche Diagnostics customers and internal stakeholders.
• Recommend methods and develop policies and processes to improve operations, processes, efficiency, and service, supporting long-term organizational strategies.
• Coach and mentor peers and junior-level project managers.

Benefits

• A discretionary annual bonus may be available based on individual and company performance.
• Benefits are offered as referenced in the job posting; specific benefits are not detailed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level